Regional Service Operations Manager

As a **Regional Service Operations Manager at INNIO** you will be responsible for leading the operational service activities in your assigned region. You will focus on managing people, processes, and service quality, ensuring optimal customer satisfaction and operational excellence.

**At INNIO we offer you**:

- An exciting, fast-growing international business environment with plenty of opportunities to make an impact
- The chance to join a dynamic, collaborative, and passionate team that values innovation and teamwork
- Continuous learning and professional development to support your career growth and ambitions
- A comprehensive benefits package, including a company car, mobile phone, and all the tools you need to succeed
- A culture that celebrates diversity, encourages new ideas, and recognizes your achievements

**Your Responsibilities**:

- Full ownership of Jenbacher Field Service operations in the assigned area
- Managing a team of field technicians with diverse technical skills
- Ensuring effective planning, preparation, execution, and quality of all field activities (e.g., commissioning, repairs, overhauls)
- Acting as the daily point of contact for customers regarding operational topics, fostering strong and trust-based relationships
- Overseeing the execution of warranty claims, fleet quality initiatives, and service productivity programs
- Leading the implementation of process improvements and system enhancements (including test phase) between HQ and the Italian Service organization
- Driving continuous improvement by monitoring KPIs and leveraging operational data
- Collaborating with key stakeholders (Sales, Safety, Technical Support, Material Planning) to deliver seamless service

**Your Profile**:

- Fluent in Italian and English (both spoken and written) - essential
- Minimum of 3 years of experience in a structured, process-driven organization
- University degree in Management, Engineering, or a related technical discipline
- Strong leadership potential and genuine interest in people development (e.g., coaching, onboarding)
- High orientation toward process efficiency, quality, and customer satisfaction
- Proficient use of MS Excel (pivot tables, formulas, data analysis) and solid knowledge of Outlook; experience with Oracle or ERP systems is a plus
- Excellent communication, organizational, and problem-solving skills
- Ability to prioritize, manage multiple stakeholders, and drive results independently
- Experience or knowledge of Jenbacher gas engines is a plus (but not mandatory)