Commis de Rang

Mandarin Oriental, Milan is looking for a Commis de Rang to join our Room Service.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

**About the job**

Based at the Mandarin Oriental, Milan within the Room Service Department in Milan, the Commis de Rang is responsible to delight and satisfy our guests. We are dedicated to making a difference every day and continually improve to ensure we are the best. The Commis de Rang reports to the Room Service Manager.

**As**Commis de Rang, you will responsible for the following duties**:

- Follow the entering guest room rules and policies.
- Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
- Able to explain the ordered dishes in the guest room and present them attractively.
- Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner.
- Perform any tasks relating to billing according to hotel standards and cashiering policies.
- Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
- Distribute all guest amenities as required.
- Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
- Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly. Any other reasonable tasks as assigned by the IRD Manager.
- Ensure product knowledge is up to date.
- Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

**As Commis de Rang, we expect from you**:

- He or she is a person willing to offer professional and impeccable service, ensuring that the guest's experience at the Mandarin Oriental is exceptional.

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Competitive Salary, wages, and a comprehensive benefits package
- Meals available at our Employee Restaurant
- Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?