Nhg Assistant General Manager, Navy Lodge

**Job Number**:250000AP**

**Primary Location**: Italy-Caserta-Gricignano

**Organization**: Naples

**Pay Range**: $47,591 - $62,440 based on exp

**Navy Exchange Service Command (NEXCOM)** offers flexible schedules, relocation and world class benefits, including Continuity Priority Placement for our military service family members.

A few of our benefits include:

- Federal Healthcare
- Dental, Vision, 401(k) & Pension Plan
- Accrual of paid time off (PTO) beginning on day one
- Tuition reimbursement program
- Continuity Programs for Military Spouses
- Pet Insurance for your furry family members
- Paid relocation for eligible positions (ask your recruiter)
- Tax Free shopping, worldwide, at any Navy Exchange location
- .... and much more

Best of all: You don't have to be affiliated with the military to work for us.

Mission YOU/ means we are invested in your family and your career, no matter where in the world you go

Learn more about our mission here at the **Navy Exchange Service Command** by visiting NEXCOMjobs.org today

Just remember, when you join us at NEXCOM, you come for the benefits but **stay for the mission**.

**Watch this video**to learn more about us, our mission, and the journey you could be embarking on

**Job Summary**:
Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable and within established guidelines and standards.

**Duties and Responsibilities**:

- Assists the GM in operating a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS) or Leisure status.
- Performs supervisory duties. Responsible for providing oversight and adequate staffing for areas of responsibility.
- Under the direction of the GM, delegates authority and assigns responsibility to department heads/supervisors. Responsible for reporting deficiencies to the GM. Assumes GM duties in his/her absence.
- Responsible for knowledge of the Property Management System (PMS), financial systems and Learning Management System (LMS).
- Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
- Processes local reservations, reservations through the Central Reservation System (CRS) and PMS.
- Maintains contact with guests to ensure guest satisfaction. Responds to all guest inquiries and concerns.
- Provides customer-facing integration, execution, and management of services and resources at the installation level.
- Conducts inspections of guest rooms, public access areas and outside grounds for cleanliness and appearance. Identifies deficiencies and ensures corrections are implemented.
- Develops local instructions concerning housekeeping, maintenance and reporting procedures, non-availability of units and a variety of related facility requirements. Recommends changes to operating procedure to update operations and forwards to GM.
- Maintains liaison with vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relation.
- Participates in Manager on Duty program.
- Coordinates preventative maintenance of facilities and equipment with maintenance personnel.
- Coordinates service requirements with the Contracting department for those supplies, services and labor requiring contract negotiation procedures.
- Ensures completion of compliance training by all associates.
- Ensures compliance with all safety, fire and sanitation regulations; responsible for the safety of all guests and associates.
- Ensures security measures are maintained at all times.
- Ensures guest privacy is maintained at all time.
- Carries out EEO policies and communicates support of these policies to subordinates.
- May be called upon to maintain operations during inclement weather and/or other emergencies.

Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required.

**A total of 4 years of experience, consisting of the following**:
**GENERAL** **EXPERIENCE**: 3 years of experience in administrative, technical or other responsible work, which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment.

**OR SUBSTITUTION OF EDUCATION OF EXPERIENCE**: 1 year of academic study above the high
school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

**AND SPECIALIZED EXPERIENCE**: One year of resp