Mts Api and Connectivity Support

2 settimane fa

Milano, Italia Euronext A tempo pieno

Key accountabilities
- Ensuring the monitoring of the information system and technological structures that support trading, looking for solutions, in case of anomaly, to guarantee the correct functioning of the market
- Customer support for any technical problem, scaling up to other functions when necessary and following up with customers to ensure prompt resolution of critical issues
- Coordination and organization of tests, both internal and with customers, before the release of new software releases in production
- Sales assistance in customer support, where necessary (participation in Sales presentations, meetings, etc.
- Support ISVs and customers developing in-house trading and non-trading solutions
- Assist ISVs and Customers developing in-house in executing Conformance Testing prior to promote sw to Prod
- Distribution of technical bulletins to all market participants and internal staff
- Configuring customers to ensure access to the trading platform

**Profile**:

- Strong financial background and a good knowledge / understanding of the various activities of MTS direct & indirect client base.
- Prior relevant Client Services experience
- High standards of service delivery to clients and ability to create strong relationships
- Strong analytical and organization skills and problem-solving attitude
- Strong verbal communication skills both internally and externally
- Flexibility and availability
- Accuracy and reliability

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

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