Front Office Manager

2 settimane fa

Ostuni, Italia Paragon700 boutique Hotel & Spa A tempo pieno

Paragon 700 Boutique Hotel & Spa is a luxurious 5-star boutique hotel known for providing unique experiences, personalized service, and a blend of elegance and comfort. Our goal is to ensure every guest feels special, and leaves as a friend. We are looking for a dynamic, **Front Office Manager** with strong attention to details to join our talented team.

**Key Responsibilities**:

- **Front Office Management**: Oversee the daily operations of the front desk, ensuring smooth guest check-ins, check-outs, and reservation handling.
- **Sales Leadership**: Proactively identify opportunities to drive hotel revenue, including upselling room types, packages, and services together with the reception team.
- **Team Leadership**: Lead and motivate the staff in all departments to provide exceptional guest experiences, focusing on both service excellence and sales performance.
- **Revenue Management**: Collaborate with the sales and marketing teams to optimize room rates, occupancy, and overall revenue.
- **Guest Experience**: Act as a liaison for guest concerns and ensure swift resolution, maintaining the hotel’s reputation for outstanding service.
- **Collaboration**: Work closely with all departments (e.g., housekeeping, restaurant/Bar, sales) in team work to ensure seamless guest experiences.

**Qualifications**:

- At least 3-5 years in a leadership role within a **Boutique 5-star**hospitality environment.
- Exceptional leadership, communication, and interpersonal skills.
- In-depth knowledge of Hotel Management software of **Direct Holiday PMS and SimpleBooking systems** is an advantage
- A passion for hospitality, with a focus on creating memorable guest experiences.
- Strong problem-solving abilities and the ability to stay composed under pressure.
- A background in revenue management is an advantage.
- Extensive Knowledge of Social media.
- Fluent in ENGLISH and Italian ( minimum C2 written and verbal). A third language is an advantage;
**What We Offer**:

- Full time contract (we are open from mid-February til 1st week of January)
- We can provide accommodation in our communal staff quarter.
- Opportunity to show your “know how” for professional development.
- A young dynamic and supportive work environment where all team members are part of the “family”.

**How to Apply**:
If you are a motivated, sales-driven hospitality professional with a passion for excellence, we’d love to hear from you. Please send your CV, along with a cover letter outlining your experience and why you’d be a perfect fit for this role.

All CVs must be sent with **picture** including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

Work Location: In person

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