IT Coordinator

**Description**

IT Coordinator

Purpose of Role

The IT Coordinator will manage technology networks and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements across our school sites in Milan. They will also support long term technology based educational programs that enhance the delivery of education services and development of the school community.

About the school
- MILE

Founded in 2003, Mile School offers a very distinctive bilingual curriculum (Italian and English) for students of all grades (nursery, kindergarten, primary and lower secondary), from 1 to 14 years old.

It is a “paritaria” School, officially recognized by MIUR (the Italian Ministry of Education) both for Primary and Lower Secondary, and it has been the first Italian bilingual school in Milan (south-west area) certified by Cambridge.

Consolidating a well-rounded education, the School has developed a very comprehensive and high quality curriculum: knowledge acquisition, development of the abilities, of the talents and of the skills of the students, as well as development of the emotional intelligence and education to universal values.

A tailor-made approach, which respects the uniqueness of each student as an individual and provides a continuous improvement, through the method of the “learning by doing” and of the “cooperative learning”.

A real multi-cultural School, which combines the Italian cultural tradition with an international mindset and an innovative approach.

A consolidated, very experienced and highly-qualified Staff of mother-tongue teachers is further committed to developing the students’ creativity in addition to their critical thinking, with the aim to grow responsible and respectful future “citizens of the world”, capable of designing and determining their own personal and career path.

A variety of extra-curricular activities integrates and complements the academic program, contributing to building their excellence.

ISP Technology Manager Key Responsibilities
- Manage the procurement of technology systems.
- Lead the technology team in providing service desk support for staff and students with technology based educational programs that enhance the delivery of teaching and learning.
- Prepare and manage the technology infrastructure budget and account for technology fixed assets.
- Coordinate technology infrastructure and support requirements with academic technology staff, and provide technical support for technology development projects in the school. Work closely with academic technology staff in management and control of teaching software purchases, databases, and configuration control of staff devices.
- Provide technical support to regional technology infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The Technology Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:
Networks
- Direct daily maintenance to ensure maximum reliability and minimum service interruption
- Manage installation of required updates on infrastructure and client systems
- Maintain core services
- Recommend and implement changes and system enhancements to improve the network

Client Platforms
- Set up, install and maintain desktops and laptops in the school
- Ensure standard configurations across the deployed systems
- Directly and with third party vendors manage the repair and servicing of equipment
- To seamlessly connect with the technology infrastructure in the new site, ensure the technology operation in the new site goes well

Software
- Ensure all software is properly licensed
- Manage the installation and upgrade schedules for educational and business software
- Provide technical support for school management, accounting and educational software
- Assist the teaching staff in identifying and integrating educational software available

Technology Security
- Ensure all LANs and VPNs are secure from both electronic and physical intrusion
- Review and maintain a proper level of access and password control
- Ensure data integrity through routine database scans
- Establish a disaster recovery plan
- Guarantee network data is backed up on a daily basis

Printers
- Work with third party vendors to ensure the printing equipment runs smoothly
- Provide technical support as needed

Audio/visual equipment
- Maintain the school’s inventory of audio/visual equipment
- Assist in the installation and setup of equipment as needed

Technology Training and Service Desk Support
- Ensure proper procedures are in place to respond to teaching and admin staff requests in a timely manner
- Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on technology issues

General requirements
- Maintain an inventory of all technology equipment