Customer Order Management Representative

20 ore fa

Milano, Italia Cummins A tempo pieno

**Career Path**: Supply Chain Planning

**Organization**: Cummins Inc.

**Role Category**: Hybrid

**Job Type**: Office

**ReqID**: 2416452

We are looking for a talented **CUSTOMER ORDER MANAGEMENT REPRESENTATIVE (POWERGEN PROJECTS)** to join our team, supporting Power Generation (PowerGen) projects across Europe, with a focus on the Italian market.

This is an exciting opportunity to join a dynamic and collaborative team, where you'll play a key role in delivering exceptional customer service and ensuring timely order fulfillment in complex, high-value projects.

**IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS**:
- Serving as the single point of contact for assigned customer accounts and managing the full order lifecycle—from order entry through to delivery and invoicing.- Coordinating transactional PowerGen project orders in Italy, interacting closely with internal stakeholders such as project managers, finance, planning, and logistics teams.- Liaising with external logistics providers and customs brokers to ensure smooth delivery, customs clearance, and accurate export documentation.- Ensuring order accuracy and timely processing, including new customer setups, order modifications, and end-to-end coordination to meet project deadlines.- Handling complex customer inquiries with ownership and professionalism, leveraging your knowledge of Cummins systems and processes.- Maintaining compliance with export regulations and preparing key documentation such as commercial invoices, packing lists, and customs declarations.- Acting as the point of contact for quality concerns and claims, working with cross-functional teams through the Quality Management System (QMS).- Preparing internal and external reports and supporting customer visits or project reviews.- Participating in continuous improvement initiatives to streamline customer order management and logistics operations.

**QUALIFICATIONS**

**EDUCATION/EXPERIENCE**:
- High school diploma or equivalent.- Relevant experience in supply chain, logistics, or order management roles.- Familiarity with ERP systems and customer service processes.- Fluency in both English and Italian is a mandatory requirement.

**RESPONSIBILITIES**

**TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED THE FOLLOWING**:
- Proven experience in customer order management or supply chain planning, ideally in a project-driven or logistics-heavy environment.- Knowledge of export procedures, customs processes, and Incoterms is highly advantageous.- ERP system experience (Movex or similar); knowledge of SAP is a plus.- Proficiency in Microsoft Excel (e.g. pivot tables, vlookups, data filtering, basic formulas).- Experience with key industry terms and processes: lead time, back orders, partial shipments, proof of delivery (POD), bill of materials (BOM), escalation handling.- Strong organizational, problem-solving, and communication skills.- A proactive mindset - confident in taking ownership and working independently.- Comfortable working in a dynamic, cross-functional environment.- Customer service mindset with attention to detail and a collaborative approach.- Prior experience in logistics or customs coordination is a plus.

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.

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