Fraud Investigator

**Fraud Investigator**

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled **Fraud Investigator**, then get ready to join our company

An exciting task awaits you as a Fraud Investigator. The Issuing & Acquiring Fraud Operations department is part of Worldline Fraud Risk Management. Our task is to detect and prevent debit and credit card fraud at merchants belonging to our customers (banks) and credit and debit card fraud (VISA and MasterCard) for the cardholders of our Italian and international partner banks. For this purpose, you will monitor and evaluate authorization requests and transactions for suspected fraud. In case of suspicion, you will contact cardholders/issuers/acquirers in writing (and by phone, if necessary).

We are looking for an employee in full-time (working days are Monday to Friday) for the case processing of fraud detection at the Milan location with immediate effect.

**What we offer**
- An extensive range of topics that you will come into contact within your daily work
- Work in an international team
- Responsibility and development prospects
- A good work-life balance through flexible working hours

**Your day-to-day responsibilities**
- You will process early warning reports
- You will open suspicious cases and contact credit card holders and/or merchants to clarify transactions
- You will block cards in all relevant systems if needed
- You will open and process fraud cases including investigation (and understanding of the modus operandi) until case closure
- You will be marking fraudulent transactions
- You will work in close cooperation with various internal and external contacts
- You will assist law enforcement by answering to their information requests
- You will build strong relationships with our customers in Italy

**Signs of success**
- You bring along a high degree of resilience and readiness for action
- As a team player, you know how to build a network and always show initiative
- Personally, you convince with a solution-oriented, structured, and independent way of working with high quality standards

**Skills we can’t do without**
- You have completed a bachelor’s degree with experience ideally in the financial services sector (bank clerk, insurance clerk, or similar)
- You are business fluent in Italian and English