Front Desk Intern

**Additional Information**
**Job Number**25015310
**Job Category**Management Development Programs/Interns
**Location**The Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

The Gritti Palace, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Front Desk Intern.

**What we offer**

Career progression at international level in our 9000+ hotels of Marriott International
Professional staff with plenty of experience in luxury hospitality to share
Learning and development opportunities through online and on the job trainings
Corporate Social Responsibility and wellbeing programs activities through the TakeCare program
Staff canteen and uniform

550 € monthly reimbursement

**What you will do**

The purpose of the Internship is to give the Trainee an overview of the Company and Hotel organization and understand the role of the different departments

Within the specific department, the Trainee will shadow and actively support the Tutor in order to acquire professional skills. At the end of the internship program the Trainee will be able to:

- Build a strong knowledge of Hotel structure and service standards
- Supply guests with directions and information regarding the property and the surroundings
- Rooming guest providing information about hotel facilities and ensuring guests are satisfied
- Process guest check-ins by confirming reservation details in collaboration with the Tutor
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Liaising with Housekeeping and Maintenance to check rooms status and report any issue
- Liaising with other departments (F&B, Sales and Reservations)
- Complying with the daily check list of the front office team
- Follow Standard Operating Procedures and the brand guidelines

**What we’re looking for**
- Bachelor/Master Degree in Hospitality
- Fluent written and spoken English and Italian
- Passion for luxury hospitality
- Team Work, Flexibility, Customer Service Orientated
- Positive outlook and outgoing personality

**Welcome to our family**

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

**You’re welcomed here**

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

marriotthotelinternship
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.