Wecare Diabetes Patient Support

2 settimane fa

Milano, Italia Medtronic A tempo pieno

**Careers that Change Lives**
Key role on patient technical assistance with medical devices including remote skills and SAP management.
Provide timely, safe and efficient product related information and assistance to our customers (patients, Sales Reps, medical professionals) regarding the use of Medtronic Diabetes products.
Exceed customer expectations when resolving inquiries/requests.

**A Day in the Life**
- Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers
- Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets
- Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and accessories
- Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
- Demonstrate empathy, patience and resilience while safely assisting customers
- Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs

**Must Haves**
- Completion of secondary school
- Strong oral and written language skills in English
- Effective multi-tasking (navigating between programs to access and input customer data)
- Work from Medtronic Milan office for at least two days per week

**Nice to Haves**
- At least 1 year of customer service or support experience in a contact center
- Tertiary education, Bachelor’s degree in Humanistic fields
- Diabetes and Therapy Knowledge
- Experience using: SAP and MS Office suite (Word, Excel, Outlook)
- Experience troubleshooting medical equipment/services in contact center/helpdesk

**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary.

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