Network Managed Service L2

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

You can be part of a very competent and collaborative NTT team giving your contribution to an IT important and strategic customer’s journey.

Based in Milan, NTT team will collaborate with customer’s IT team locally and internationally focusing on Network and Network Security infrastructure.

You will work on IT environment mainly focused on Cisco, Meraki, Palo Alto, Check Point, Fortinet, F5, Vmware Velocloud, Riverbed technologies.

Being a member of this project, you will have the opportunity, at the same time, to join NTT, leader in Network Managed Services, and to work with a multinational company leader in Eye wear and Eye care industry, continuing to evolve your competencies and skills.

**Working at NTT**

As a **Network Managed Service Engineer L2**, you will collaborate with **customer’s Network Operations team** and **Network Projects team** to guarantee a seamlessly network services to the entire IT Network customer environment (DCs, Cloud, shops, offices, branches).

Your main responsibilities will be:

- Pick the issue/tickets assigned by customer L1 Network Operations team;
- Perform operational tasks to resolve assigned incidents/request in a timely manner;
- Capture all required and relevant information for immediate resolution;
- Escalate all tickets to seek the right focus and resolution;
- Communicate with other teams for extending support;
- Update tickets with resolution tasks performed;
- Execute changes with clear identification of risks and mitigations;
- Execute approved maintenance activities;
- Monitoring client infrastructure;
- Analyze incidents and requests for quality and recommend improvements;
- Produce trend analysis tickets reports.

**Skills Summary**

**What will make you a good fit for the role?**
- IT educational background;
- At least 3 years of experience in Network Operations environment with a medium complex infrastructure;
- Cisco Certification (CCNA). It is a plus to have other certifications from main vendors (Check Point/Palo Alto, Fortinet, F5, Vmware);
- Ability to communicate and work across different cultures and social groups;
- Able to maintain a positive outlook at work;
- Ability to adapt to changing circumstances;
- Able to work in a virtual and hybrid team;
- Good problem solving approach and analytical thinking;
- Customer oriented;
- Good knowledge of Italian and English (French is a plus);
- Available to travel aboard when required by customer;
- Available to be part of on-duty scheduling plan.

**We offer**:

- A people centric culture;
- A collaborative work environment;
- Career and training pathways;
- Multinational environment with a local nuances;
- A safe and trust space where share your ideas with your manager and colleagues;
- Respect and inclusion for any kind of diversity;
- Technical expertise and support within NTT services departments;
- Modern and technological work environment;
- Hybrid working approach.

**Remote Type**:
**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure