Customer Service

1 settimana fa

Assago, Italia Nestle A tempo pieno

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**:
Minimum 2 years experience in Customer Service/Logistics & Export roles

Permanent contract

Fluent in English and Italian

Location Assago, Milan

**Position Summary**:
Within our Global Customer Service team based in Assago, you will effectively drive smooth customer centric journey in the Integrated Order and Account Receivables Management to minimize waste, reduce complexities and provide operational excellence.

You will serve as the primary point of contact and advocate for the customer, will address root-cause problems and create solutions through the end to end process to improve customer experience.

**A day in the life of Customer Service & Export Specialist**:

- On time resolution of order filtering exceptions to meet customer requirements (e.g.Credit block, Incomplete order, Duplicate order), ensuring actions taken are aligned with customer and/or internal team
- Align with customer and internal teams on changes that can be applied to avoid re occurrence of exceptions
- Resolve order fulfilment exceptions (e.g. Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay, Out of stock risk, Out of stock communication) to meet service fulfillment measures as seen by customers lens
- Resolve billing exceptions (e.g. Billing not posted to accounting, Customer blocked for billing) in collaboration with internal teams and/or customer for timely posting of documents on customer account to avoid collection issue later in the process
- Coordinate execution of returns and refusals process with customer and internal teams (e.g. transport, claims and deductions) to ensure smooth transfer of stocks back to Nestle site or destruction in customer site as applicable

**What will make you successful**:

- Minimum 1 year experience in Customer Service Roles with Make to Order strategy
- Degree in Industrial Engineering or Economics
- Quantitative and analytical mindset
- Fluent in English and Italian is a must
- Knowledge of any other language is a plus
- Organized and precise approach
- We are Nestlé. We are the Good food, Good life company. _
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People. _
- At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. _
- Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. _
- Diversity is a fact, inclusion is a choice and we have chosen to be inclusive._

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