Jewellery Sales Associate

2 settimane fa

Milano, Italia Hermès Italie A tempo pieno

General Role

Context

The Sales Associate is responsible for:

- Welcome the clients, showing an active role on the sales floor;
- Listen to and identify the clients needs, ensuring each customer receives an excellent and professional service;
- Be a Storyteller by counselling and surprising clients while delivering quality and consistency of service to develop client relationships and sales service;
- Support clients throughout the customer journey by replying to their objections and understanding what suits their wishes best;
- Help clients until they walk out the boutique holding their Orange Bag;
- Develop, retain and increase long term relationships with customers;
- Ensure stock replenishment at all times and report shortages.

Profile

**Must have**:

- Fluency in Italian and English. A third language will be considered an advantage;
- Sales background: at least three years of experience in the direct sales to clients in the jewellery field;
- Knowledge of fine jewellery & watches is required;
- Qualification/ training in watches & jewellery, knowledge of diamond grading and design.

**Applicant profiles**

Hermès engages positive and passionate people who own the following requirements:

- Excellent interpersonal and communication skills, with a customer service-oriented approach;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of an innovative retail project, for which passion and motivation for selling are required together with a strong aesthetic sense.

ADDITIONAL INFORMATION

About the Hermès Group

Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.

Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 17.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 11 Stores present in the country.

Hermes Italie was born in 1987, since then the branch was opened and the continuous growth lead to the current retail presence in the country: 12 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

Contract type:
Regular position

Country:
Italy

City:
Milano

Job:
Retail

**Experience**:
Minimum 3 years

Company:
Hermès Italie

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