Assistant Front Office Manager

3 giorni fa

Provincia di Brindisi Puglia, Italia Paragon700 boutique Hotel & Spa A tempo pieno

**PARAGON 700 BOUTIQUE HOTEL & SPA is seeking for a head of reception.**

You will be responsible for the operations, strategies and development of our Front & Back office department and reception, ensuring the highest standards of service.

**Main duties & responsibilities**:

- Responsible for Front Office effective management and Guest service delivery. You will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.
- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.

Together with the Sales & Marketing team:

- Responsible for occupancy and room revenue. Assisting with the development of profit improvement ideas.
- Assisting with inputs for budgeting and forecasting.
- Proactive in suggesting ideas to improve guest service and hotel profit.
- Be a role model for team development and produce evidence of professional growth of team members
- Dealing with customers, including handling complaints
- Assist with the luggage and car parking if necessary
- Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally) **especially in English for our overseas clientele (90 %)**

Promotion to the higher position if you work effort is efficient enough and capable to perform the duties required and of leading a team.

**Requirements**:
Experience required:

- Knowledge of Hotel Management software of **Direct Holiday PMS and SimpleBooking systems** is an advantage
- Knowledge of Sales strategies and marketing policies;
- Knowledge of **OTA** and Channel Manager
- Fluent in ENGLISH and Italian ( C1 written and C1 verbal). A third language is an advantage;
We can help to find accommodation.

Contract: Full time - Seasonal (April-October) with possibility of extension

Shifts:

- flexible

**Experience**:

- Professional experience in a 5* Boutique Hotel where attention to details and guest service is a must

All CVs must be sent with **picture** andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

Work Location: In person

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