Account Manager, Third Party Last Mile Logistic

A bachelor's degree or equivalent qualification
- You can manage and influence a fast-paced, matrix team consisting of internal and external stakeholders: you already have experience in selecting and managing external service providers,
- Practical mindset: you’re able to find practical and simple solutions to complex problems, without sacrificing any quality or core functionality,
- Business judgment with a track record of successfully delivering quantifiable and bar-raising results.
- You can drive improvements while demonstrating strong analytical skills: you’ll utilize exceptional problem-solving, and communication skills to influence process change,
- You’re a great communicator: you’re confident when communicating, especially with varying levels of seniority, within a large organisation and have excellent interpersonal skills,
- You’re an agile, forward-thinking innovator: you’re able to thrive with your team, even as you manage occasional ambiguity and/or conflicting priorities and demand,
- You’re able to objectively step back from situations to look at the bigger picture, while maintaining your meticulous attention-to-detail.
- You are highly analytical with advanced MS Excel skills
- C2+ level of Italian
- B2+ level of English

Job summary

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, the AMXL operations team is looking for an experienced Delivery Service Partner Manager.

As the DSP Manager for AMXL Last Mile you will be a key part of developing and managing the Amazon XL last mile operations with DSPs in Italy and wider EU locations for 2-person deliveries end-to-end. You will have key responsibility for managing existing delivery service providers, ensure their good performance and compliance and to source and onboard new DSPs as part of the AMXL Last Mile DSP Management team. You will be key in developing and delivering progressive learning and development programs for new and existing Last Mile suppliers across AMXL EU.

Working in multi-site continuously improving environment, you will develop strong commercial relationships with our last mile delivery partners to improve compliance, productivity, safety, driver engagement and customer KPI’s. You will effectively plan with delivery partners to make sure driver supply is aligned to seasonal volume demands.

The post holder will lead significant change and design creative solutions to complex problems. This will require a very curious, analytical approach as well the ability to manage internal as well as external stakeholders and a strong drive to deliver bar-raising results.

Key job responsibilities
- Developing and managing the complete relationship with the suppliers including performance analysis, QBRs and compliance audits.
- Continuously transforming our mix of delivery providers in order to engineer a delivery network with the highest quality, reliability, flexibility, and lowest cost.
- Sourcing and recruiting service providers that excel in the execution of large parcel deliveries, including Value Added Services (VAS)
- Managing and executing cross-functional projects or components of large programs, from start to finish; including data gathering and analysis, forward looking supply chain approaches, and communication of insights and recommendations.
- Creating and implementing improvements to our transportation network that deliver flexible and efficient products for our customers.
- Communicating all procedural changes to network of Delivery Service providers, including the addition of new VAS.
- Strong negotiator and experience of successfully closing vendor contracts.
- Experience working within the transportation delivery industry and has expertise and a solid understanding of carrier operations are advantageous.