Product Support Specialist

2 giorni fa

Massarosa, Italia Garmin A tempo pieno

Garmin Italy Technologies produce carte nautiche digitali. La nostra sede si trova a Massarosa (LU), in Toscana, in un luogo molto piacevole dal quale città d’arte, spiagge e montagne sono facilmente raggiungibili.

La nostra missione è offrire funzionalità e contenuti leader del mercato, all’avanguardia, irrinunciabili e con un’eccezionale facilità d’uso. Lo facciamo attraverso l’esercizio di creatività, eccellenza nella progettazione, conoscenza del settore e processi produttivi efficienti.

**Posizione**:
Our customers have questions; our Product Support Specialists have the answers.

If you have a dedication to detail and a knack for clear, concise communication, then we want to hear from you.

Do you speak English plus German and/or French? Do you have an international mindset? If the answer is yes, come and work with us

**What you’ll do**
- Communicate and respond to product reviews
- Advise customers on company information
- Help customers using our products and getting the most out of their features
- Offer first level technical support of product, online technical services, hardware and devices
- Report customer related activities to internal departments

**Requisiti**:
**What you’ll need**
- Multilanguage skills: fluency in English and either German or French
- Clear written and verbal communication skills
- Computer skills and proficiency
- Aptitude for troubleshooting
- Time management and organizational skills

**Bonus points if you have**:

- Experience in customer service
- Ability to handle difficult customers while maintaining professionalism
- Experience in an office setting and knowledge in office responsibilities and tasks
- Passion for marine related activities

**Our home**: you can find us in via Fondacci, 269, in Massarosa (LU), Italy

**Altre informazioni**:
Dal 2 al 6 dicembre, Garmin partecipa alla Digital Diversity Week, l'evento digitale dedicato alle categorie protette.

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