Technician, Field Service-2

Informazioni sulla Divisione:
BW Flexible Systems è un produttore globale di sistemi di imballaggio per il riempimento e l'insacchettamento di prodotti alimentari e non alimentari. I nostri sistemi di imballaggio sono progettati e fabbricati per ottimizzare l'efficienza e il valore generato dalle linee di imballaggio dei clienti durante l'intero ciclo di vita. La nostra gamma di macchinari include sistemi FFS (form-fill-seal), di carico, insacchettamento e sigillatura, riempimento sacchetti, confezionamento termosaldato flow-wrap, soluzioni di imballaggio richiudibili, pallettizzazione, avvolgitori e altro ancora.

Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

Descrizione del lavoro:
Descrizione Del Lavoro

As a member of the Customer Services team, the Field Service Technician (FST) will actively engage in our Lean journey by seeking, encouraging and acting on continuous improvement and developmental opportunities.

**Responsibilities**:
Developing relationships and working closely with our customers, sales, customer service, engineering and manufacturing personnel to troubleshoot and repair electrical, mechanical and electronic machinery.
- Performing system integration and installation of BW Flexible Systems products and associated packaging equipment in order to meet the customer’s performance requirements.
- Providing project oversight from equipment installation through performance acceptance.
- Operating and evaluating customer equipment in an effort to maximize performance and improve up time.
- Instructing customer personnel in the safe operation and maintenance of BW Flexible Systems products.
- Providing project documentation and updates about ongoing and completed activities using the tools and following the standards that are provided by BW Flexible Systems.
- Providing feedback to the organization on customers’ issues and opportunities.
- Perform other duties appropriate to meet the needs of the business.
- The FST can expect to travel approximately 80% of the time both domestically and internationally.
- Provide remote phone assistance to customers as needed.

**Requirements**:
High School Technical Diploma
- Industrial experience and skill in Electrical, Electronics or Mechatronics Engineering Technology is required
- Fluent in English
- Must have a valid driver’s license and maintain a good driving record.
- Must be able to secure a passport and travel freely between countries when needed.
- Must be able to climb heights, in and out of machines and lift up to 45 lbs/20 Kg; able to work in varied customer plant conditions (cold, hot, damp, dusty, high noise level, contact with food and non-food products).
- Must be able to accomplish all the entry requirements for international travel
- Higher level of educational degree (preferred, not mandatory)
- Located near an international airport (preferred, not mandatory)

Competencies

Customer Service - Listens and responds effectively to customer questions and needs; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up to evaluate customer satisfaction; gages customer satisfaction effectively; commits to exceeding customer expectations.
- Initiative and Creativity - Plans work and carries out tasks without detailed instructions.
- Judgment - Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions.
- Cooperation/Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers, leaders and customers; shares critical information appropriately.
- Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.
- Support of Diversity - Treats all people with respect and empathy; values diverse perspectives.
- Communication - Writes and speaks effectively, using conventions proper to the situation; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; exercises a professional approach with others using all appropriate tools of communication; uses consideration and tact when offering opinions. Has the skills and willingness to share knowledge, talents and expertise with others both one-on-one and in groups.
- Problem Solving - Gathers info