Key Account Manager

Who we are

A piece of the moon, a complete dinosaur skeleton, the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day. The special object you’ve been searching for, or a new and unexpected interest you never thought you’d have: the more you look, the more you’ll find. And at Catawiki, there’s always more to the story. Every day sellers submit thousands of objects to sell on Catawiki. Our 240+ in-house experts review and select only the best to auction.

Our mission is to connect passionate enthusiasts with the objects that tell their stories. As Europe’s fastest growing online auction platform, we help over 10 million people discover new treasures every month. This means we are continually growing and always on the lookout for new talent

Born and raised in The Netherlands, we started in 2008 and have since grown to over 750 Catawikians, working across 7 international offices, while maintaining our start-up mentality every step of the way. In December 2020 we received a new €150m investment round led by Permira and are excited to be growing our team and business further across the world.

What you’ll do

At Catawiki Key Account Managers are essential to the realisation of our commercial targets. As a Key Account Manager, you will play a key role in acquiring, onboarding and developing the right set of customers (Sellers).

New Business
- Work closely with our Arts & Antiques Experts to understand what are the market needs, and source the right type of Supply with them - focusing on the Italian speaking market;
- Work with the Sales Lead and Experts to ensure successful onboardings;
Existing Business
- Identify and supervise key account health metrics;
- Grow and retain an extensive book of business through upselling, relationship building and targeted communication;
- Derive qualitative and quantitative insights using real customer stories, feedback and data trends;
- Develop positive relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, support during new product/guidelines launches, and help to resolve product-related issues or concerns;
- Make informed recommendations to Product, Sales, Marketing, and Commercial Operations teams on how to improve the onboarding and upselling processes across a wide variety of accounts.

You will be part of the Art and Antiques department and be working for the Italian markets. This role will be based in Milan, with visits to leads/Sellers/fairs/events on a quarterly basis.

What you’ll bring
- Minimum 5+ years of sales, business development and account/relationship management experience;
- Fluent language skills in Italian;
- Experience living in Italy and working with the Italian market - a must;
- Business proficiency in English;
- Demonstrable track record of relationship-based sales or account management-related success;
- Consistent achievement of business-critical metrics, revenue targets, and company goals;
- Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations as well as being able to effectively champion customer needs and cultivate relationships;
- A growth oriented outlook and relish the challenge of working in a fast-paced, dynamic team environment;
- Strong use of insights and confidence around data-centric decision making;
- Ability to problem solve on your feet, adapt, and grow quickly as we build the Account Management organization across Italy and English-speaking countries;
- Excellent organization, project management and time management skills;
- Resourcefulness, creativity and an unwavering customer focus;
- Knowledge or passion of Art, Antiquities, Design, Asian Art and / or Archeology is a plus.

Here’s what we can offer you

This is your chance to become part of a fast but sustainable growing tech company You will have an exciting role in a young, fast-growing, dynamic & international organisation. You'll be part of an enthusiastic, highly motivated team of 750+ international Catawikians; you'll have big responsibilities and can really create something. Additionally you can expect:

- Working with a great team in a complex dynamic environment; you will learn a lot
- A diverse and international team with over 50 different nationalities.
- A great office located in the heart of Amsterdam with an easy-going atmosphere.
- Our entrepreneurial environment encourages everyone to take initiative and experiment with new ideas. You’ll actively contribute to the growth of the Catawiki platform.
- Tailor-made trainings to facilitate your personal and professional growth
- The fun part Our Activity Committee plans everything from ‘CataFooty’ to International Food Festivals, Friday Drinks, Board Game Nights, Pub Quizzes and Boot Camps
- Stock Options: All Catawikians are granted 100 St