IT Support

**Description**

IT Support

Purpose of Role

As an IT Support specialist, you will be responsible for assisting in the maintenance and operation of our organization's IT systems and providing technical support to our employees. You will work closely with our IT team to ensure smooth operations and troubleshoot any technical issues that arise.

About the school
- MILE

Founded in 2003, Mile School offers a very distinctive bilingual curriculum (Italian and English) for students of all grades (nursery, kindergarten, primary and lower secondary), from 1 to 14 years old.

It is a “paritaria” School, officially recognized by MIUR (the Italian Ministry of Education) both for Primary and Lower Secondary, and it has been the first Italian bilingual school in Milan (south-west area) certified by Cambridge.

Consolidating a well-rounded education, the School has developed a very comprehensive and high quality curriculum: knowledge acquisition, development of the abilities, of the talents and of the skills of the students, as well as development of the emotional intelligence and education to universal values.

A tailor-made approach, which respects the uniqueness of each student as an individual and provides a continuous improvement, through the method of the “learning by doing” and of the “cooperative learning”.

A real multi-cultural School, which combines the Italian cultural tradition with an international mindset and an innovative approach.

A consolidated, very experienced and highly-qualified Staff of mother-tongue teachers is further committed to developing the students’ creativity in addition to their critical thinking, with the aim to grow responsible and respectful future “citizens of the world”, capable of designing and determining their own personal and career path.

A variety of extra-curricular activities integrates and complements the academic program, contributing to building their excellence.

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Troubleshoot basic network connectivity issues.
- Ensure security and privacy of data by performing regular backups and implementing appropriate security measures.
- Collaborate with other IT team members to resolve complex technical issues.
- Document and maintain records of IT support tasks, procedures, and inventory.
- Assist in the implementation of new IT initiatives and projects as needed.

Skills, Qualifications and Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and ability to learn new technologies quickly.
- Excellent communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Prior experience in a technical support role or relevant internship experience is a plus.
- Strong written and verbal English
- Strong initiative, integrity and good judgment
- Fast problem-solving skills in new situations, ability to handle multiple tasks simultaneously

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP Commitment to Diversity, Equity, Inclusion, and Belonging