Passenger Services Specialist

**Passenger Services Specialist (LN) - Naples**:
**Who We Are - Louis Berger Services (LBS)**:
We are Louis Berger Services (LBS) and we specialize in operational excellence for defense mission and public critical infrastructure and facilities, globally. We offer turnkey operation and management solutions to reduce risk and life-cycle costs. As people-focused, safety-minded collaborators we are committed to unlocking the potential held by a workforce that is as diverse as the communities we serve. Join us and be involved in projects in our growing organization that partners with national, state, and local government agencies, multilateral institutions and commercial industry clients.

At the core of everything we do are our values: safety, ethics, respect, value, inclusion, community and excellence. These values are instilled into all of our relationships, projects, programs, and activities enabling us to provide solutions that have a positive impact on society.

Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

**This Opportunity**:
LBS is seeking a full-time Passenger Service Specialist at our location in Naples to support the Air Terminal Ground Handling Services. Perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, instructions, and the Performance Work Statement.

**Your Impact**:

- Ensure passenger service functions are IAW AFI 24-605, Volumes DTR 4500.9-R Parts I and III, and all guidance listed in the PWS.
- Verify that processed passengers using automated/non-automated systems are accurate and ensure manual procedures are executed without error.
- Monitor the maintenance and operation of terminal security equipment and report issues to the Passenger Manager.
- Ensure proper execution of the Lost & Found and Mishandled baggage procedures.
- Ensure proper posting of Space Available and Space Required passenger listings.
- Monitor personnel training and ensure compliance when determining travel eligibility.
- Verify GATES X-man Excel file inputs are accurate as per the PWS.
- Work with remote sites to ensure timely delivery of passenger information as per the PWS.
- Control all government-provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.
- Ensure passengers are properly assisted with visa and passport issues as per developed procedures.
- Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.
- Verify collection of orders for all flights as per the PWS and regulations.
- Ensure personnel are properly trained IAW applicable regulations and requirements of the PWS.
- Enforce the screening exemption letter and provides the Passenger Manager updates when required.
- Monitor sterile passenger holding areas ensuring they are properly used and maintained.
- Ensure passengers are briefed on the AMC Commander’s comment box location and report any issues to the Passenger Service Manager.
- Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.
- Ensure baggage is separated by destination as per the PWS.
- Monitor and ensure mishandled baggage is documented as per the PWS.
- Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.
- Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.
- Process Distinguished Visitors (DV’s) working with the Protocol office.
- Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.
- Deliver meals and supplies to aircraft. Ensure vehicles used to transport food and associated equipment are cleaned and sanitized in accordance with base medical services or bioenvironmental.

**Who You Are**:
**Required Qualifications**
- Must have computer skills and be able to operate a variety of computer programs.
- Must be able to speak, read and write English fluently
- Must maintain a valid driver’s license from their home country with validity for 12 months from on-site employment date
- Must be eligible and able to gain and maintain authorized entry onto US military installations.
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

**Preferred Qualifications**
- Must have one (1) year of working knowledge in performing Passenger Terminal Operations Services.
- Shall have extensive experience in GATES systems and be familiar with all air terminal.
- Customer Services professional.
- Ability to lift up to 50 lbs. and carry up to