Client Development Specialist
3 giorni fa
**Position**:
- Within the boutique the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities maximizing the impact on the return on investment. The CDS will be challenged on the growth of the local clients database and will perform actions in order to: recruit new clients, retain existing clients, reactivate sleeping clients. _
- Moreover, she/he has the role of analysing the customer database, coordinate the day by day CRM actions, train the team. _
**Job responsibilities**:
Daily tasks:
- Clients database : assure the accuracy of the database (correct informations, merge duplicates).
- Follow-up actions : pursue and coordinate the team on follow-ups on clientsClientelling hours with the team.Specific CRM actions:
- Events and animations : develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees in order to maximize the results.
- OTOs campaigns : organize and follow the OTOs campaigns in store.
- Clients’ treatments : responsable for clients’ targeting, invitation process, ROI for HQ treatments ; treatments proposals and organizational support for local initiatives.
- Gifting: responsable for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).
- Support the team in offering a high end service in store (VIP room experience)
- Develop and retain partnerships for recruiting.Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly**Profile**:
**Profile requirement**:
- Background : Bachelor or Master Degree in Marketing, Management; appetite for analysis & event organisation
- Experience: 2 - 3 years relevant work experience
- Technical skills: (IF, language, )
- Extended knowledge of foreign languages (english, italian, french is a plus).
- Knowledge of basic IT (Office).Product sensitivity and retail understanding**Soft & Interpersonal skills**:
- Relative flair and imagination
- Analytical Skills
- Good knowledge of Boutique business activity
- Luxury sensitivity
- Relationship Skills
- Organizational Skills
- Reactivity & Proactivity
**_CHRISTIAN DIOR _**
**MAISON***:
- “Whatever you do - whether for work or pleasure - do it with passion Live with passion,” _wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.
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