IT Support Specialist

**sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our**"About us"** presentation.** **We are a growing team looking for an IT Suport Specialist in the IT department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.** **WHAT YOU WILL DO ** As an IT Support Specialist, you'll work on interesting responsibilities like providing on-site and virtual remote IT support to our employees, maintaining on-site systems and our global IT services, and helping bring IT at sennder forward. You will also manage the migration process from GWS to M365, including collaborating with other teams and conducting user training sessions. You'll be collaborating closely with the whole team to provide excellent IT service and support, matching sennder's IT SLOs. - Manage and optimize the M365 platform, including Teams and SharePoint - Deliver on-site IT service in alignment with IT guidelines and SOPs - Keep local ITC systems up-to-date and up and running - Ensure meeting rooms on-site are working - Ensure devices, resources and licenses are used efficiently - Deliver virtual remote IT support for other EU offices - Prepare computers for assignment and prepare for reassignment after return - Keep track of IT stock and initiate restocking, repair, recycling or secure disposal of broken gear - Handle IT asset inventory updates - Drive task automation using PowerShell, MS Graph, and Power Automate - Support user adoption through training sessions and IT documentation **WHAT WE ARE LOOKING FOR ** - Proven experience in the IT support field - Experience working with the M365 platform (Exchange, SharePoint, Teams, Entra/Azure AD, Defender, Intune); experience with migration from Google Workspace to Microsoft 365 is a plus - Advanced knowledge of Microsoft tools and ability to stay up to date with new features - Basic understanding of IT security principles and practices - Experience with common operating systems, client hardware, meeting room equipment and related services - Knowledge of wired and wireless networks (LAN and WLAN) - Quick adaptation to new technologies and enjoyment of optimization and automation - Strong problem-solving mindset and ability to handle high-pressure situations - Effective communication skills and cross-functional collaboration - Strong interpersonal skills, with the ability to engage effectively with people - Proactive mindset and a service attitude, interested in providing end-user support - Excellent communication skills in English (B2/C1 level) - Relevant certifications such as Microsoft 365 Fundamentals/Associate, CompTIA A+, or Google IT Support Professional are a strong plus **WHAT YOU CAN EXPECT** At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site. - Fast growth scale-up with an international team of 1600+ people, 74+ nationalities spread across 27 European offices. - Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings. - Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder Summer Camp. - Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys. - Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues. - Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan. **We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.