Aerospace Field Service Representative

TXT Group is an international end-to-end IT provider of consulting for software solutions and services, supporting the digital transformation of customers’ core products and processes. With a proprietary software portfolio and deep expertise in vertical domains, TXT Group operates in various markets, with a growing footprint in the aerospace, aeronautics, defense, industrial, government, and fintech sectors. The parent company, TXT e-solutions S.p.A., has been listed on the Italian Stock Exchange, STAR Segment (TXT.MI), since July 2000. TXT Group is headquartered in Milan and has subsidiaries in Italy, Germany, the United Kingdom, France, Switzerland, and the United States of America.
**Aerospace Field Service Representative**:
TXT Group is looking for a Field Service Representative to strengthen the Aerospace & Defence division team.
We are seeking a passionate and motivated individual who is eager to collaborate on our products and infrastructures. A good command of English (minimum level B2), strong problem-solving skills, and excellent communication and organizational abilities are required. The ability to work both independently and as part of a team is essential.
Main Responsibilities
Act as the point of contact between the Technical Office and the Support Team, interacting with professionals such as pilots, maintenance staff, instructors, and engineers.
Ensure the technical reliability of training devices and ground stations.
Receive, monitor, and process customer requests, initiating or implementing corrective actions to maintain service standards.
Draft reports on technical issues.
Produce, update, and validate technical manuals.
Perform and schedule on-site interventions to monitor system status or carry out installation and maintenance activities.
Provide training courses on the use of training systems for customer personnel (instructors, pilots, technicians).
Analyze and monitor simulator installations, identifying and anticipating potential obsolescence.
Set up all necessary conditions to deliver adequate support services to the training center.
Resolve issues and proactively gather customer feedback.
Address customer inquiries.
Handle emergencies, unexpected problems, and repairs.
Participate in audits for ENAC/EASA certification.
Operate the training center in compliance with the FSTD Operator Manual.
Maintain high standards of customer support service.
Monitor the efficiency and stability of the FSTDs through QTG testing.
Ensure compliance with all applicable authority requirements.
Deliver maintenance training courses to transfer know-how to technicians, pilots, and users.
Monitor and report simulator performance to the customer.
Manage software updates.
Lead a team of technicians.
Schedule preventive maintenance of simulators.
Advise senior management on customer satisfaction, simulator performance, and recommendations for improvement.
**Requirements**:
Solid knowledge of software, hardware, and machine solutions.
Ability to read and understand technical documentation (electrical, hydraulic, and pneumatic schematics).
Excellent command of MS Office for producing technical manuals and reports.
Classroom management skills for delivering training sessions to technicians and operators.
Wh Join TXT Group
Career growth opportunities in a fast-evolving company with a young and international team.
Technical training aligned with job responsibilities.
Corporate benefits (health insurance, welfare program, meal vouchers, employee discounts).
Team building activities aimed at fostering a collaborative and positive work environment.
Internship opportunities with the possibility of permanent employment based on technical competencies demonstrated during the selection process.
The position includes an initial training period at our Sesto Calende headquarters, followed by a 2-year operational assignment in Indonesia.