Emea Centrifugal Technical Support Leader

1 settimana fa

Vignate, Italia Ingersoll Rand A tempo pieno

**EMEA Centrifugal Technical Support Leader**

Vignate

**About Us**:
Ingersoll Rand advances the quality of life by creating comfortable, sustainable and efficient environments. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the health and comfort of people around the world. We have opportunities for career growth through our diverse businesses which manufacture and service many well-recognized brands.

**Job Summary**:
The Leader-EMEA Centrifugal Technical Support
- Compression Technologies & Services, is responsible for providing leadership to enable execution of Technical Support with the deployment of detailed processes and practices. Reporting to the Global Technical Support Leader, this position is responsible for leading the requirements definition, coordinating the development teams, and leveraging technology, to enable standard work and productivity tools to ensure that best practices are shared and implemented.

**Responsibilities**:

- Manage and lead a team of professionals to provide effective, proactive, and accurate response to technical enquiries and resolution of major customer issues relating to Ingersoll Rand Centrifugal Compressed Air Products and Systems
- Influence the efforts of Engineering, Sales, Marketing and Manufacturing, to continually enhance the features, reliability and performance of Ingersoll-Rand products.
- Works closely with international peers in strategic leadership for all technical service functions on a worldwide basis.
- Lead the development and implementation of “state-of-the -art” practices and technology and solutions to achieve operational excellence and customer support 24/7
- Fully engaged in New Product Development activities such as design and reliability, field trial testing / feedback, field upgrades training / technical support capability of new technology.
- Partner with the regional service leadership team to jointly establish key service processes to enable and strategies for the target locations.
- Lead regional contact management capability for high cadence interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
- Maintain global standards for escalation of field issues related to negative repetitive quality and reliability trends. (Active QRMS participation)
- Lead delivery and continuously develop field technician training capability.

**Skills required**:

- Bachelor’s degree or Technical N3 equivalent
- 10-15+ years’ experience in technical work environment.
- English language, additional languages are an advantage.
- Strong Leadership skills, communication & motivation skills, able to build strong internal & external relationships the development of team capabilities.
- Strong Interpersonal Skills, self-motivation and ability to make and defend complex decisions.
- Proven people management experience, previous experience of managing teams of service people, ideally including remote teams across cultural boundaries.
- Experience of managing projects and or teams.

**What we Offer**
- Dynamic international working environment
- Equity Grant program
- Welfare program
- Internal canteen
- Possibility to work remotely
- LinkedIn learning access

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