Air Export Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Job Description

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

KEY RESPONSIBILITIES:
**People**:

- Support the supervisor where needed:

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Be a guide for the team - mentor agents
- Ensure team meets company standards of 52 hours training per year per employee.
- Periodically communicate department goals and expectations with team to ensure buy-in and accountability

**Operations**:

- Ensure smooth and timely freight process flow.
- Prepare various documents for international transportation.
- Coordinate and negotiate rates with our contracted vendors in procuring space and services.
- Ensure accurate and timely client and vendors billing.
- Ensure accurate and timely data entry into our operating system.
- Interact with our customers in arranging their international export shipments, meeting customer service standards.
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Work with the team on meeting KPI standards, as per the company’s procedures.
- Monitor shipment reports to ensure total customer satisfaction
- Overseas communications

**Compliance**:

- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

**Culture**:

- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications
**KNOWLEDGE, SKILLS AND BEHAVIOURS**:
**Knowledge**:

- Hazardous Materials certification (preferred).
- ** Strong pharma/healthcare product knowledge (required)**:

- Strong market and competition knowledge
- 3-4 years of experience in air product

**Skills**:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office skills (Excel, Word etc.)
- Italian and English fluent, written and spoken (required)
- Proactive, strong organizational skills

**Behaviors**:

- Self-reflecting and open to feedback
- Role model of integrity and pride for all employees

Additional Information
**Expeditors offers benefits**
- Employee Stock Purchase Plan
- Training and Personnel Development Program

**Reporting Structure**
- Air Export Lead Agent/ Supervisor

All your information will be kept confidential according to EEO guidelines