Sales Support Associate

**Job Requisition No**
VN8265**Work Location Name**
Italy - Rome**Worker Basis**
Full Time**Worker Type**
Employee**Applications Close Date**
Sep 30, 2025**Purpose**

As a Sales Support Associate, you will play a critical role in supporting European sales efforts for both direct and indirect markets. Your position is essential in ensuring the smooth operation and success of our sales team by providing comprehensive administrative and operational support. You will be responsible for assisting with sales activities, managing customer inquiries, processing orders, and maintaining accurate records. By coordinating with various departments, you will help to streamline sales processes and enhance customer satisfaction. Your efforts will contribute to the overall achievement of sales targets and the growth of our business in the European market. **This position is a maternity cover contract.**

**Key Responsibilities**

PRICE ACTIVITIES
- Support Sales management strategy for price management, entering price offers on the Company's ERP (agreement or price list) utilising processes developed as instructed by the team coordinator.
- Review price offers received from sales reps or sales managers, to ensure they are compliant with our internal policies and ensure they are saved and uploaded inside the system as indicated by the coordinator.

TENDERS (Administration of International tenders)
- Co-ordinate with Sales to structure price offer.
- Review, add to and organise all supporting documents required for completion of tenders (liaising with Sales, Marketing, QA, Regulatory etc.)
- Timely manage the samples requirement
- Proactive follow up on contracts ensuring price updates are effected in timely manner
- Ensure Sales team(s) appraised of outcomes, develop and maintain proactive notification for contract renewals
- For direct markets create turnover declarations for purchasing groups and tender businesses, submitting to finance for audit approval.

ADMIN TASKS
- Deal with various local admin tasks based on demand
- Any customer mailings - translations, mail merge
- Organise shipments of capital equipment demos
- Complete tasks given by line manager within agreed timescales
- Interpret & respond clearly, effectively & professionally to spoken requests by phone or in person, and to verbal or written instructions
- Perform duties in an efficient, professional and courteous manner
- Maintain regular consistent attendance, punctuality, professional appearance, and adherence to relevant health & safety procedures

**Qualification**
- Fluent in Italian and English
- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred, but not mandatory
- Proven experience in a sales support or administrative role, preferably within a sales or customer service environment
- Attention to detail and accuracy in data entry and record-keeping
- Familiarity with sales processes and the ability to support sales teams effectively
- Knowledge of order processing, inventory management, and logistics

**Company**

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept - taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.