Group and Social Sales Manager

OUR COMPANY

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Auberge’s latest European escape takes inspiration from the artistry and perfection of Renaissance greats whose eye for beauty bridges past and present. Tucked down a cypress-lined entrance north of Florence’s cobblestoned centro storico, wrought-iron gates open onto Collegio alla Querce, an exquisite cluster of reimagined 16th-century UNESCO buildings once serving as a cultural institution, preparatory school, chapel and theater. The hotel grounds, embraced by acres of magnificent Baroque gardens, gaze upon panoramic views of the iconic Duomo and terracotta cityscape, and on the opposite side, miles of lush Chianti winelands. Offering all the pleasures of a refined country home, Collegio alla Querce balances the sophistication of Florence with the relaxed pace of Tuscany in characteristic Italian style.

ROLE SUMMARY
Join our team as Group and Social Sales Manager and become one of the authors of our story. The Group & Social Sales Manager is responsible for identifying and sourcing group and social business in accordance with Collegio alla Querce’s strategic plan to maximize room revenue during peak and nonpeak periods. Responsible for meeting or exceeding target group sales goals by leveraging all available sources from existing business relationships, to prospective inquiries to new business prospects within the assigned sales territory.

The position requires a schedule which matches client demand. Hours will flex based on site inspection requirements and event execution. It is expected that the Group & Social Sales Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews. Weekends are required when site inspections, banquet or catering events are taking place on the property.

KEY RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done Within this, the key responsibilities for this position are:
**Sales**:
Establish rapport and work closely with meeting planners and third-party event management companies.

Be available to meet clients, both corporate and social, any day of the week, by scheduling site inspections and meeting with walk-in prospective clients to show and describe rooms and services.

Meet or exceed quarterly and annual sales goals by ensuring repeat business through positive customer relationship management and prospecting for new business.

Maintain a relationship with business contacts throughout the planning of bookings.

Develop new accounts in the corporate group business segment from within assigned sales territory.

**Administrative**:
Respond in a timely manner to all sales inquiry calls, internet inquiries; all sales leads in assigned territory.

Attend and participate in all property sales meetings as scheduled.

Prepare month-end sales reports outlining new prospective, tentative and definite business as well as site visits and sales call activities.

Troubleshoot guest problems as appropriate, using discretion and good judgment; interact with property leadership to ensure guest satisfaction in all aspects of group stays.

Negotiate contracts based on knowledge of property and property limitations.

Work closely with the sales team to ensure timely deposits, follow up with accurate guest information, and process payments.

Coordinate all details of bookings for room blocks with the Reservations team.

Manage relationships with accounts to achieve repeat bookings and ensure that all information/history in Daylight is current and accurate.

**Communication Skills**:
Promote positive guest relations at all times by anticipating guests’ needs, responding promptly and acknowledging all guests within a respectful time frame.

Field guest requests and glitches by following procedures and ensuring guest satisfaction.

Maintain a close relationship with the Area Director of Sales & Marketing to ensure the department runs smoothly and that group sales initiatives are coordinated.

**Operational Wherewithal**:
Be familiar with all resort services and features, local attractions and activities and their hours of operation, to respond accurately to any guest inquiry.

Maintain complete knowledge of scheduled in-house group activities, locations and times.

Foster and promote a cooperative working climate, maximizing productivity and team member morale. Prepare all appropriate written documentation for group room blocks.

Participate in and support resort and company efforts towards