Operations Specialist

Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences? Do you have a passion for the hospitality industry and a keen eye for detail? If so, we have an exciting opportunity for you as an **Operations Specialist **at Bob W in Florence

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As an Operation Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.

**About Bob W**

Bob W is a fast-growing tech company providing an authentic 5-star experience to every single guest at scale while leading the world’s transition to sustainable hospitality.

Bob’s apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental. We combine the best of both worlds in our climate-neutral apartments in the coolest neighbourhoods across Europe. As we expand fuelled by venture capital and investment from top-tier real estate equity firms, we are building the technology to give every guest a local, five-star experience at scale.

So, are you ready to join the journey?

**In this role, you will**:

- Provide world-class experiences for our guests, ensuring that they choose Bob over booking a hotel when they travel.
- Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
- Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
- Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
- Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
- Establish, improve, and implement Bob's standard operating procedures.
- Manage Health & Safety compliance within your assigned property.
- Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
- Passionate customer service-driven attitude for delivering world-class guest experiences.
- Strong problem-solving skills, with the ability to anticipate and address potential operational issues proactively.
- Excellent communication and time management skills.
- Keen attention to detail.
- Fluency in English and Italian.

**We offer**:

- A part-time role (60% work-load).
- The opportunity to re-invent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
- Employee stock option plan.
- Unlimited holidays.
- Free nights at any Bob W location.
- Oliva mental well-being platform access.
- Mobile phone call compensation.
- Development and growth opportunities.
- Personal learning and development budget.
- Sports compensation.
- Smart and highly motivated team. A multicultural, diverse, and highly rewarding work environment.

If you are ready to join a dynamic team and make a significant impact in the world of hospitality, we want to hear from you Bob W offers a supportive work environment, competitive compensation, and opportunities for growth and development.

**Job Level: IC1**
Learn more about our career development framework here.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.