Junior IT Support Specialist

MainStreaming® is an intelligent media delivery company that empowers enterprises, media and gaming companies to ensure the best Quality of Experience to their audience, through its revolutionary AI-powered technology. It optimizes the viewing experience with its Intelligent Media Deliver Platform (iMDP), the first platform designed to guarantee full governance over the streaming process, the highest Quality of Service and the best Return on Investment.

**Junior IT Support Specialist**

MainStreaming is at a scale-up stage; We are seeking a motivated and detail-oriented Junior IT Support Specialist to join our dynamic IT team. This entry-level position is ideal for someone looking to start their career in IT and gain hands-on experience in a fast-paced, professional environment. The Junior IT Support Specialist will provide technical support to end-users, assist with maintaining and troubleshooting hardware and software, and ensure the smooth operation of our IT infrastructure.

**Key Responsibilities**

**Technical Support**
- Troubleshoot and resolve hardware, software, and network-related issues in a timely manner.
- Document and track support requests using a ticketing system.

**Hardware and Software Maintenance**
- Assist with the installation, configuration, and maintenance of desktop computers, laptops, smartphone, tablet, printers, and other peripherals.
- Perform routine maintenance and updates on IT equipment.

**Network Support**
- Help monitor and maintain local area networks (LAN) and wide area networks (WAN).
- Assist with basic network troubleshooting and connectivity issues.
- Support the implementation and maintenance of network security measures.

**User Training and Support**
- Create and update user manuals and technical documentation.
- Assist in the onboarding process for new employees by setting up IT accounts and providing necessary training.

**System Monitoring and Reporting**
- Monitor system performance and report any issues to senior IT staff.
- Assist with the implementation and monitoring of data backup and recovery procedures.
- Generate and maintain IT-related reports and documentation.

**Administrative Support**
- Maintain an inventory of IT assets, including hardware and software licenses.
- Assist with the procurement of IT equipment and supplies.
- Support IT projects and initiatives as directed by senior IT staff.

**Qualifications**

**Education and Experience**
- Diploma or Degree in Information Technology, Computer Science or a related field.
- Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.
- 1-3 years of experience in IT support or a related field.

**Technical Skills**
- Basic knowledge of computer hardware, software, and networking.
- Familiarity with Windows and Mac operating systems.
- Knowledge of Microsoft administrative tools, MDM for Windows and Mac devices, AntiVirus, Password manager.
- Skills in ticketing tools: Jira Service Management, and remote assistance: TeamViewer.

**Soft Skills**
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Strong organizational skills and attention to detail.
- Good knowledge of the English language, both at a technical and relational level.

**What we offer**:

- A young, dynamic and entrepreneurial environment where to develop and growth.
- An innovative technology and service able to support the transition from traditional broadcasting to the streaming entertainment of the future.
- A growth path aimed at improving your professionalism.
- Flexible working hours.
- Breakfast, lunch and snacks in our office.
- Access to E-Learning platform.

In MainStreaming you will be part of a dynamic, flexible, young, tight-knit and international environment and will have the chance to work in a company that values innovation, out of the box thinking, its employees and committed in making the world a better place.