E-commerce Analyst

1 settimana fa

Roma, Italia Bulgari S.P.A A tempo pieno

**Position**:
**E-COMMERCE EXPERIENCE ANALYST**

Bulgari Spa is looking for an E-commerce Experience Analyst within the Omnichannel Department in the headquarter in Rome.

Directly reporting to the E-commerce Product Owner, the E-commerce Experience Analyst will be responsible for monitoring and analyzing online shopping behaviors, checkout funnel abandonment and NPS post purchase and post-delivery across 90 countries worldwide and propose corrective actions to the relevant department.

This is a great opportunity to lead an online customer insight acceleration program in one of the most well-known iconic luxury brand in the world.

**Key accountabilities**:

- Monitor and analyze customers satisfaction through NPS and VOC surveys, as well as online checkout KPIs to spot opportunities of improvement
- Run deep-dive analysis to identify the root cause of negative scores, and propose solutions
- Partner with customer service team and markets representatives to gather insights and feedbacks on consumers behaviors and needs
- Work closely with technical maintenance team to fix issues, and with ecommerce development team to refine new feature creations based on customer insights
- Understand front-end and back-end ecommerce processes, as well as countries peculiarities, to contextualize data and propose accurate solutions to improve customer satisfaction
- Track, manage and share customer experience insights to enhance practices around the different teams (customer service, logistic, retail)
- Analyze developed solutions to measure their effectiveness

**Profile**:
**Qualifications & skills**:

- 1-2 years of experience as ecommerce or digital analyst
- Master’s degree in engineering, business, marketing, or another relevant field
- Understanding of website platform technologies and ecommerce flows
- Sound knowledge of Google Analytics
- Ability to read and contextualize data, abstracting key learnings
- Ease in a complex and fast paced ecosystem
- Self-organized, Highly collaborative, Meticulous
- Fluent in English and Italian

  • Credit Analyst

    3 settimane fa

    Roma, Italia Randstad Italia A tempo pieno

    Randstad Finance Talent Selection è la specialty che si occupa di Ricerca & Selezione di professionisti qualificati in ambito economico e finanziario. Per prestigiosa società operante nel noleggio a lungo termine collegata ad un primario gruppo automotive selezioniamo un CREDIT ANALYST Si offre: assunzione diretta con CTD di 1 anno, 2 o 1 Livello Commercio...

  • Credit analyst

    3 settimane fa

    Roma, Italia Randstad Italia A tempo pieno

    Randstad Finance Talent Selection è la specialty che si occupa di Ricerca & Selezione di professionisti qualificati in ambito economico e finanziario. Per prestigiosa società operante nel noleggio a lungo termine collegata ad un primario gruppo automotive selezioniamo un CREDIT ANALYST Si offre: assunzione diretta con CTD di 1 anno, 2 o 1 Livello Commercio...

  • Credit Analyst

    3 settimane fa

    Roma, Italia Randstad Italia A tempo pieno

    Randstad Finance Talent Selection è la specialty che si occupa di Ricerca & Selezione di professionisti qualificati in ambito economico e finanziario. Per prestigiosa società operante nel noleggio a lungo termine collegata ad un primario gruppo automotive selezioniamo un CREDIT ANALYST Si offre: assunzione diretta con CTD di 1 anno, 2 o 1 Livello Commercio...

  • Credit analyst

    3 settimane fa

    Roma, Italia Randstad Italia A tempo pieno

    Randstad Finance Talent Selection è la specialty che si occupa di Ricerca & Selezione di professionisti qualificati in ambito economico e finanziario. Per prestigiosa società operante nel noleggio a lungo termine collegata ad un primario gruppo automotive selezioniamo un Si offre: assunzione diretta con CTD di 1 anno, 2 o 1 Livello Commercio con RAL tra i...

  • Junior Cyber Security Analyst

    2 settimane fa

    Roma, Italia TXT e-solutions SPA A tempo pieno

    TLOGOS è una società di consulenza informatica con un modello di lavoro incentrato sull'esperienza decennale di professionisti in ambito specialistico, gestionale ed organizzativo. Opera affinchè l'IT Security si trasformi in un processo in grado di evolversi per seguire i cambiamenti gestionali ed organizzativi interni, offrendo servizi in ambito di Risk...

  • E-commerce Optimization Analyst

    2 settimane fa

    Roma, Lazio, Italia The Tour Guy A tempo pieno

    We're looking for someone who lives in analytics, spots friction fast, and turns data into real conversion wins. If you love testing, iterating, and owning outcomes, this is your role.What You'll OwnImprove our e-commerce funnel using insights from GA4, GSC, and testing toolsRun continuous A/B tests across UX and SEO (e.g., layouts, CTAs, meta titles)Segment...

  • Senior Quality

    4 settimane fa

    Roma, Italia Amazon A tempo pieno

    A leading global e-commerce company is seeking a Quality Analyst in Rome to ensure compliance with legal and safety standards. As a crucial part of the Global Solutions Risk and Compliance team, you will conduct audits, identify process improvements, and maintain communication across all levels. Ideal candidates have strong analytical skills, proficiency in...

  • Senior Quality

    4 settimane fa

    Roma, Italia Amazon A tempo pieno

    A leading global e-commerce company is seeking a Quality Analyst in Rome to ensure compliance with legal and safety standards. As a crucial part of the Global Solutions Risk and Compliance team, you will conduct audits, identify process improvements, and maintain communication across all levels. Ideal candidates have strong analytical skills, proficiency in...

  • Senior Quality

    4 settimane fa

    Roma, Italia Amazon A tempo pieno

    A leading global e-commerce company is seeking a Quality Analyst in Rome to ensure compliance with legal and safety standards. As a crucial part of the Global Solutions Risk and Compliance team, you will conduct audits, identify process improvements, and maintain communication across all levels. Ideal candidates have strong analytical skills, proficiency in...

  • Senior Data Analyst

    1 giorno fa

    Roma, Italia JR Italy A tempo pieno

    iQera Italia S.p.A. è una società italiana leader nel settore del Recupero Crediti, Real Estate, Due Diligence e Outsourcing di processi aziendali. Siamo attivi nel mercato italiano degli NPL (Non Performing Loans) e UTP (Unlikely to Pay) come branch locale di iQera Group e come Servicer specializzato nella gestione integrata del credito e dei beni...