Client Advisor
5 giorni fa
**Client Advisor - Mandarin Speaker**: **THE FASHION INDUSTRY’S FASHION BRAND** Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future. Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.** Embrace life. Embrace art. Embrace colour. Embrace each other. We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers. We are looking for a **Client Advisor, Mandarin Speaker**, an intuitive Sales Associate, with a passion for style ready to join our Marni Boutique in Rome. Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices. Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients. Are a master at storytelling and the art of asking engaging questions. Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients. **RESPONSIBILITIES** - Transform each client experience into passional moments by creating a high customer satisfaction; - Create a long-term authentic bond with clients by making them feel the experience is truly about them; - Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results; - Provide excellent and specialized customer service by creating emotionally enriched relationships with clients; - Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives, ensure the due data capture consistency and data base accuracy; - Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance; - Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forwardthinking mindset; - Constantly maintaining customer service skills by analyzing customer service practices; - Verify sales performance and considering how best to improve it; - Be familiar with all internal policies and procedures and lead by example towards the team **KEY REQUIREMENTS** - Fluent Mandarin Speaking is mandatory - Fluent in Italian and English - Previous experience in luxury retail; - Proven track record of successful sales generation, building and developing client relations; - Results-driven and customer focused; - Strong attention to detail; - Proficient computer knowledge (MS Word, Excel and Outlook). LI-FI - Location: Rome, IT- Employment Type: Full time- Function: Retail- Seniority: Professional
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