Associate Contract Specialist, Support Services

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Associate Contract Renewal Specialist operates in low to medium complexity environment and is typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.

The primary responsibility of the Associate Contract Renewal Specialist is to ensure that all service delivery that are ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database. They may also be performing client-facing activities to perform commercial negotiation based on the service offering, with the outcome of securing the renewal with the client.

**Working at NTT**

**Key Roles and Responsibilities**:

- Understands the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximise the chances of securing the renewal
- Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favourable renewal quote / proposal
- Maximises upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients
- If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
- Exercises business decision on margins and commercial terms like payment terms in line with company’s commercial policy
- In a client facing role, Associate Contract Renewal Specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.
- Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy
- Ensures all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate

**Knowledge, Skills and Attributes**:

- Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
- Displays good understanding of the relevant systems and portals
- Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
- Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
- Reliable with the ability to produce a high quality of work
- Excellent attention to detail and able to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
- Ability to plan well and organise their daily work activities
- Meticulous attention to detail together with good organisation skills
- Good understanding of business needs and expectations and uses skills and knowledge to produce a wide range of tasks
- Ability to build solid relationships with internal and external stakeholders
- Excellent written and verbal skills
- Should be at least an intermediate on MS Productivity tools like excel, word and power point

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Finance
- ITIL certification

**Required Experience**:

- Basic relevant related industry experience
- Knowledge on costing and quoting for services renewal
- Vendor back out knowledge is preferable
- Demonstrable order booking processes knowledge - Quote to Order / Order to Cash Knowledge

**Skills Summary**

Contract Renewals, Negotiation, Pricing Models, Project Management, Stakeholder Management, Vendor Management

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexu