Seller Support Specialist

Seller Support Specialist

Established in 2000, YOOX is the world’s leading online store for fashion, design and art that lasts a lifetime and beyond. For those who love the thrill of the find, YOOX inspires men and women around the world to express their personal style through a wide selection of well-made yet accessible pieces to cherish season after season. These include hard-to-find clothing and accessories for men and women from the world’s most prestigious designers as well as kidswear, a unique selection of home design objects and exclusive collaborations with internationally-renowned artists.

Encouraging conscious and responsible shopping has been central to YOOX’s philosophy since it launched 20 years ago, helping customers to be kinder to the planet by investing in fashion with longevity. In 2009 the store launched YOOXYGEN - a socially and environmentally responsible destination featuring a carefully curated edit of sustainable brands.

At the forefront of innovation, YOOX has pioneered the use of artificial intelligence in fashion, launching in 2018 its own label 8 by YOOX, the first collection ever powered by AI combined with YOOX’s unique creative flair. With YOOXMIRROR, a virtual styling suite driven by AI, YOOX offers a ground-breaking customer experience, allowing users to create their own avatar and digitally try-on looks in their app.

Available in more than 100 countries with 10 languages and 7 currencies, YOOX provides a seamless shopping experience across mobile, tablet and desktop, with easy returns and multi-lingual customer care 24/7, 365 days a year. YOOX is part of YOOX NET-A-PORTER GROUP.

YOOX has the ambition to open its assortment to 3rd party sellers, in order to reinforce its unique positioning as the world’s leading online lifestyle store for timeless fashion, design and art. In the coming months, YOOX will enable brands and retailers to sell their products directly to YOOX customers, in a marketplace model.

In order to successfully deliver its ambition, YOOX is recruiting a Seller Support Manager.

Reporting to the Head of Seller Acquisition, the Seller Support Specialist will manage the process of creating seller accounts in the Marketplace, plan and implement the product creation process in the platform, migrate product catalogue and implement technical service training for sellers.

Some of the essentials for you to know are:
Location: Remote until it’s safe to return to the office, then our office in Milan

Department Size: 13 resources (Approx.)

Reporting into: Head of Seller Acquisition

Direct reports: 0

Here is a breakdown of what you’ll be doing:

- Onboard third-party sellers to Marketplace platform
- Assist seller integration via manual, portal or API processes
- Maintain Marketplace product hierarchy for seller mapping
- Own configuration of Marketplace platform and seller/product rules
- Assist seller acquisition managers and sellers with functional issues
- Be the interface between account managers, customer service and IT/CS teams regarding order incidents
- Monitor system performance data, pro-actively identify issues and manage resolution

The type of person we are looking for:

- 2-3 years of experience in servicing clients / business partners (e.g., Experience within a customer service environment)
- Excellent communication skills
- Efficient use of MS Excel, web browsers, keyboard shortcuts
- Knowledge (basic) about e-commerce
- Fluent in Italian and advanced in English
- 2-2 years of experience in data analysis
- Understanding of FTP (file transfer protocols), APIs, data hierarchy and mapping is a plus
- Strong problem-solving and service orientation
- Proactive, self-motivated and goal-oriented, quick learner with a sense of responsibility for the results
- Freedom in communication and the ability to build effective cooperation
- Ability to coordinate several complex processes, with focus on details