Consular and Passports Officer Le4

**Job Title**

**Consular and Passports Officer**

**Type**

**Permanent**

**Location**

**Rome**

**Department**

**DFAT - Rome**

**Contract: Ongoing**

**Full-time: 37.5 hours per week**

**Classification: LE4**

**Salary: 32,999.04 EUR p/a (gross, including 13**th** and 14**th** month salaries)**

**About the Department of Foreign Affairs and Trade (DFAT)**

The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas.

The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.

**About the Position**

Under direction of the Consular Manager, this position is responsible for providing consular, passports and notarial services at the Australian Embassy in Rome.

**The key responsibilities of the position include, but are not limited to**:

- Provide consular, passports and notarial services to Australian citizens and permanent residents in Italy and other countries of accreditation (San Marino, Libya and Albania) in accordance with Australian Government guidelines and legislation.
- Manage consular cases and provide on the ground assistance to consular clients, including, but not limited to prison and hospital visits.
- Develop and maintain a range of key contacts and build strong working relationships with stakeholders including within the within the Italian government, local authorities, diplomatic missions and service providers.
- Operate consular and passports related databases and filing systems and maintain financial and accountable documents in accordance with regulations.
- Process requests and prepare Third Person Notes for diplomatic and official visas.
- Participate in contingency planning exercises and provide crisis preparedness advice to the Consular Manager.
- Assist the Consular Manager plan and manage consular responses to significant consular events and crises in countries of accreditation.

**Qualifications/Experience**:

- Language skills: Fluency in written and spoken English and Italian.
- Sound interpersonal skills and demonstrated experience working in a client service or similar role.
- Ability to adapt and respond effectively to challenging and unforeseen events and crises.
- Capacity to build productive working relationships with a broad range of clients and stakeholders and an ability to assist people facing difficult and sensitive situations.
- Ability to exercise discretion and judgement, manage competing priorities and work flexibly to meet time sensitive deadlines.
- The ability to acquire an understanding of the guidelines, policies and legislation governing the provision of consular, passport and notarial services.
- Sound knowledge of local laws and customs, government agencies, local authorities and social services.

**Selection Criteria**

In your written statements, you must include succinct, high-level relevant examples that support your claims against the role. The word limit is strictly 250 words per response.

A. Well-developed planning and organisational skills to manage multiple consular and administrative tasks in a high volume, client-focused environment.

B. Strong customer service and interpersonal skills, with the ability to facilitate and promote effective interactions with internal and external stakeholders.

C. Ability to work effectively with other team members, demonstrating flexibility, reliability, and initiative.

D. Well-developed written and oral communication skills in both English and Italian.

E. Proficiency with the Microsoft Office suite, and demonstrated experience maintaining accurate and timely records.