Customer Service Italy Under Armour

1 settimana fa

Bolzano Bozen, Italia Oberalp A tempo pieno

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of 900 employees in 10 countries worldwide - a group of adventurers and dreamers, mountaineers, looking for their next peak.

The Customer Service Under Armour takes care of retailers and clients from the order through the coordination of the delivery to the after-sales service and checks orders in terms of quality, quantity, prices and delivery date tracking the status until final delivery.
Being the main “day to day” contact for retailers and customers, you are responsible to manage their requests, involving for resolution the correct people into the organization. You work closely with the Sales Manager and support the Sales Representatives in the order management.

**Tasks & responsibilities**
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers
- before and after sales - taking into account and managing their requests

**Profile**
- 2 years of experience in Customer Service, Sales, Supply Chain or Logistics
- Excellent Italian skills, very good English skills, German or other languages are considered a plus
- Passionate about sports
- Customer oriented and team player
- Reliability, organization and attention to detail
- Knowledge of MS Office (especially Excel)
- Good communication skills

We offer:

- Flexible Office Time
- Extended Parental Leave and Company Kindergarten (in Bolzano HQ)
- Thrilling company activities, free Climbing Hall in Bolzano HQ
- Company Canteen with fresh and seasonally prepared food
- A variety of training & development opportunities
- Generous product discounts

**Workplace**: Bolzano, IT

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