Revenue & Reservation Manager

We are looking for a passionate and highly qualified Revenue & Reservation Manager for Borgo Santo Pietro, an award-winning five-star luxury boutique hotel located in the heart of Tuscan countryside, surrounded by a 300-acre organic farm, vineyards and wonderful gardens.

The **Revenue & Reservation Manager** will determine and set competitive room rates to ensure the higher revenue, focusing on profitability and the achievement of strategic goals; he/she is also responsible for managing the reservations process and operation in the property.

**Main responsibilities**:

- Develop and implement strategies to maximize room revenue and occupancy levels.
- In collaboration with the management, set pricing strategies, manage inventory, and implement upselling and cross-selling initiatives to achieve revenue targets.
- Identify opportunities for revenue growth and make data-driven decisions to optimize strategies.
- Responsible for the implementation and continuous optimization of all revenue management processes.
- Analyse reservation trends, booking patterns, and market demand data to forecast occupancy levels.
- In collaborate with other departments, ensure a unique guest experience and implement initiatives to enhance guest satisfaction and loyalty.
- Produce periodical reports and analytics related to reservation activities and make recommendations to the management team and owners.
- Guide and direct the reservation team, including training, performance management, and professional development, to foster a high-performing and motivated workforce.
- Actively participate to recruitment and training activities of the reservation department in collaboration with HR department.
- Oversee all aspects of the reservation process, including handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies, ensuring accuracy, efficiency, and compliance with hotel policies and procedures.
- Ensure that all reservation requests are handled efficiently; make sure that all the reservations are entered and updated in the system.
- Handle complaints from clients regarding reservations and take immediate remedy action.
- Collaborate with the management for the development and implementation of SOPs in the department.
- Bachelor or Master’s degree in Business or other related field.
- At least 3 years of successful revenue management experience at a multi-property level.
- Knowledge of LQA standards is required.
- Strong knowledge of sales and reservations.
- Excellent communication skills and business acumen.
- Excellent command of both spoken and written English and Italian; other languages spoken are considered as a plus.

**Details of the offer**:
Full time, permanent contract

Location: Chiusdino (SI), Italy

Starting date: December 2024

Work Location: In person