Fulfilment Operations Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself." **Location** - Catania **Employment type** - Full Time Permanent **Department** - Logistics & Supply Chain **Deadline** - 2025-10-21 **Mobility support** - Domestic - Lead the end-to-end daily running fulfilment unit operations, coach and development your leaders - Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and colleague experience - Secure all is performed with high quality at lowest possible costs with the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind - Responsible to secure a close cooperation and strong communication with supply chain management, unit management team or support functions and external transport/service providers to secure the highest goods availability and customer order fulfilment at the lowest possible cost - Responsible for the implementation of the customer fulfilment sustainability agenda in the assigned unit operations environment - Accountable to ensure that the fulfilment operations team works in compliance with the IKEA code of conduct, all functional relevant standard operating procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment - Good knowledge of Customer Fulfilment performance monitoring and influencing factors - Good knowledge of working methods securing excellence in fulfilment operation processes together with relevant stakeholders - Good knowledge of supply chain methods, policies and requirements toward the IKEA unit and its business partners - Good knowledge of all relevant standard operating procedures for customer fulfilment to keep all colleagues and customers safe - Good knowledge of resource planning in accordance with potential sales s cenarios, forecast and fulfilment flows allocation - Ability to reflect and find value and ideas in collaborating with others and ability to inspire and engage others while being business-minded and having a clear customer focus - Capability to lead in the unknown and transforming environment and to collaborate with different stakeholders - Capability to give and take responsibility and empower colleagues to be entrepreneurial - Ability to manage a high-volume and vibrant retail business in a fast-changing omnichannel environment and to make things happen with flexibility, speed, and simplicity - Ability to communicate in English and Italian - We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA - WE CARE ABOUT PEOPLE At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability. Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to: - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc) - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life. - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€ - Employee discount: 15% on the purchase of IKEA products for personal use - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child) - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed) our goals. Every year all the co-workers can be rewarded for how we develop our business together