Quoting Specialist

**Org Marketing Statement**

The incumbent will be part of the Customer Sales Support team of the Sales Company South EMEA Customer Service team, to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets.

**Position Summary**

The quoting specialist, reporting directly to the quoting / inquiry leader, should process inquiry requests, create quotes and maintain price lists and discounts on a daily and operative basis to support requests from customers coordinating with division. In this activity he/she has to deal directly both with internal and external customers to manage complex inquiries and quotes which require an advanced level of analysis.
Main tasks would be linked to:
1. Receiving and handling inquiries through an online ticketing based system.
2. Receiving and handling quote requests through an online oracle-based system.
3. Support Quoting Coordinators in managing more complex quotations
4. Implementation and respect of local and global pricing and quoting guidelines
5. Daily maintenance of list and net prices, where needed
6. Daily discounts management

**Responsibilities**

1. Manage quotes and inquiries in a timely manner to achieve the target quote span.
2. Daily maintenance of list prices and discounts group if needed
3. Plan and organize her/his daily schedule in order to reach the goal of quotes to be produced
4. Share experience about managed processes in order to spread competence and best practices
5. Support self-service to reduce number of interactions with the Customers
6. Prepare best-in-class quoting documents
7. Provide quoting analysis before submitting for approval
8. Promote accountability principles and approach
9. Give support and on-the-job trainings to the quoting coordinators
10. Actively participate in High Performance Team initiatives in order to improve productivity, teamwork and efficiency
11. Identify problems and offer alternative solutions based on available resources.
12. Being a good team player and able to coordinate between multiple departments.
13. Effectively communicate with internal and external customers.
14. Work with multicultural and diverse work force.
15. Demonstrate superior customer service by combining data, process knowledge and problem-solving skills to exceed customer expectation by using lean tools.

**Qualifications**

**Qualifications**

Degree in Economics or Finance
1-5 years experience in Customer Service role preferably with quoting/pricing process
Digital skills: good excel and power point, knowledge of power BI
Language skills: English and Italian are manadtory, Spanish will be a plus
Ability to prioritize and take ownership on projects
Ability to use lean tools for problem solving
Team oriented and open minded
Cooperative and resistant to stress
Being able to establish positive relationships with internal and external customers
Demonstrating Premier Customer Experience
Growth mindset

**Parker Hannifin**

**Equal Employment Opportunity**

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.