Technical Support

2 settimane fa

Pisa, Italia TK Home Solutions Srl A tempo pieno

**What we expect**:
Responsabilità principali:

- Sostenere e promuovere i valori fondamentali dell'azienda: attenzione al cliente, apprezzamento, integrità, affidabilità, rispetto e responsabilità.
- Rispettare le linee guida per la salute, la sicurezza e l'ambiente in tutte le attività personali e dipartimentali.
- Offrire una guida técnica ai clienti, rispondendo prontamente alle richieste tecniche verbali e scritte.
- Eseguire la diagnosi dei guasti e implementare azioni correttive, inoltrando i problemi di qualità al Senior Technical Manager quando necessario.
- Supporto per la risoluzione di guasti e guasti, sia in remoto che in loco.
- Fornire sessioni di formazione sull'installazione e la manutenzione di tutti i prodotti TK Access, inclusa l'assistenza alle installazioni supervisionate come richiesto.
- Mantenere e aggiornare la documentazione técnica in tutte le lingue pertinenti per supportare la base clienti della Società.
- Collaborare con le fabbriche e fornire feedback ai team di R&D in merito a questioni tecniche e relative alla qualità.
- Rimanere informati sugli aggiornamenti dei prodotti correlati al lavoro.
- Accreditare i clienti e assicurarsi che la loro conoscenza técnica di tutti i prodotti TK Access sia aggiornata.

Ulteriori responsabilità:

- Garantire che le installazioni soddisfino i regolamenti edilizi, le politiche aziendali e gli standard del settore.
- Svolgere un ruolo fondamentale nel fornire un servizio clienti di eccellenza.
- Svolgere qualsiasi altro compito ragionevole come richiesto dal senior manager tecnico

**Who we are looking for**:
Essenziale conoscenza lingua francese e tedesca

Forte comprensione dei principi e dei processi del servizio clienti, compresa la valutazione delle esigenze e della qualità.

Comprovata esperienza nell'erogazione di formazione sui prodotti a diversi tipi di pubblico
Conoscenze di lavoro sugli ascensori per scale e piattaforme

Certificato EAL livello 3 nell'esecuzione di operazioni di prova nel settore degli ascensori e delle scale mobili (QCF)

**What we offer**:
Contratto: Tempo indeterminato, buoni pasto

**Contact**:

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