User Experience Designer

**Italgas Group** - Italgas reconfirms its position as a Group at the forefront of the European panorama of gas distributors and reference model also in the field of - **innovation.** In fact, one of the main challenges of our Strategic Plan is technological innovation to which Italgas has allocated huge investments for the digitization of the network and processes. The project, which will produce important improvements in terms of infrastructure management, efficiency and quality of service, has already seen the creation of new "physical" spaces for technological innovation: in the new - **Digital** **Factory** multifunctional team are called to develop new IT solutions in Agile and Time-Boxed mode aimed at transforming business processes identified by the business.**Job Summary** - In this context, Italgas has launched a program to introduce new professional figures to its work teams: - **User** **Experience Designer (UX).** - Within the Digital Factory teams, UX Designers are responsible for conducting end-user research, identifying visual solutions based on business needs and user opinions. They design intuitive multi-channel experiences, develop wireframes and graphic/visual designs, and constantly validate solutions with users. They have a wide and solid experience in design (theoretical and practical); they are constantly updated on reference patterns and able to identify and analyze emerging trends and best practices.**Location and team**: - Milan. - The figure will be included in the Digital Factory area and will work in multifunctional teams composed of people with different skills and experience belonging to different company areas (e.g. ICT, Technical, Commercial, Communication, etc.) according to the specific project objectives. **Preferential requirements**: - Degree in engineering-scientific disciplines; - Experience of 4-5 years in IT consultancy companies or research and development areas. **Main duties**: - Manage user-centered design solutions; - Conduct research activities on users to perform analysis, define "Personas", map user journeys; - Develop new product concepts, storyboards, interactive design flows and graphic prototypes to clearly articulate design solutions; - Create effective graphic designs that align with company and brand standards; - Conducting concept tests and usage tests to validate and improve design solutions interactively; - Actively collaborate with Agile team members to ensure the feasibility of design solutions and their accurate implementation; - Define user experience evaluation metrics and report on UX improvements. **Key Skills** - Ability to plan, conduct and synthesize user research and usage tests; - Create coherent and distinctive digital experiences for different platforms, devices and IT channels; - Previous experience in visual design, creating effective and high quality IT graphic prototypes; - Familiarity in working with multi-channel and multi-platform design paradigms; - Experience in planning and conducting user searches at various stages of the design process; - User research, interaction design, visual design skills; - Consolidated experience within design teams working in the Agile field; - Using UX tools (e.g. Axure, Omnigraffle, Balsamiq) and presentation tools (e.g. Keynote and Powerpoint); - Management of omnichannel projects involving multiple communication and/or conversion touchpoints; - Excellent knowledge of the UX methodology: heuristic evaluation, stakeholder interviews, user tests, surveys, focus groups, personas, scenarios and customer journey, card sorting, co-design workshops; - Knowledge of current web technologies and principles such as: responsive design, front-end development (HTML, CSS, JavaScript), CMS, Web services, APIs; - In-depth knowledge of user-centered design principles; - High communication skills; - Ability to produce high quality creative solutions in a challenging and competitive work environment; - Ability to synthesize abstract ideas into tangible design solutions; - Ability to solve problems through design; - Strong sense of responsibility and proactive end-user support; - Openness to taking on new challenges and learning new skills; - Collaborative attitude, curiosity, empathy, open-mindedness, innovativeness.