Club Manager

**Who We Are** We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. **The Role** At Soho House the **Club Manager** is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the Club Manager, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Cecconi's, Events Space and Room Service. In this role you will also oversee forecasting, business improvement plans and manage payroll/labour, budgets and revenue. A successful Club Manager is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver. **Main Duties...** - Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience - Implement and lead staff training to educate on product awareness to Soho House & Co.'s food program and drink initiatives through story-telling, demos, guest speakers, "Cook House & House Tonic" and "Club School." - Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service - Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview - Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable - Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment - Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals - Partner with membership to gather members' feedback and develop initiatives that address and highlight concerns **Requirements...** - Must have 10+ years' experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment - Experience in the Italian Hospitality Market is required - Preferred 5-star/luxury hotels/resorts - Must have excellent interpersonal/relationship building skills - Must have supervisory, coaching and staff development experience - Must have a strong business aptitude - A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required **Physical Requirements...** - Must be able to seize, grasp, turn and hold objects with hands. - Must be able to work on your feet for many hours. - Fast paced movements are required to go from one part of the club to others. - Must be able to move, pull, carry, or lift. - Occasionally kneel, bend, crouch and climb as required. - Must be able to stand, walk, lift, and bend for long periods of time. - Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat As part of our Soho House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact. When you join you will receive a load of amazing benefits, including: - Discounts at Soho House globally, as well as Soho Home and Cowshed - Annual Soho Every House Membership - Weekly House Allowance - Enhanced Pension Scheme - Private Health and Dental Care - In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice. - Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. - Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. **Opportunities for all