Junior customer service
1 giorno fa
Location: Gorgonzola, Italy
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.
Gorgonzola hosts Navigations Air Systems (NAS) domain. The activity of NAS domain: avionics, navigation and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots, ATC controllers and technicians of several airlines, air traffic control agencies and Air Force around the world. Italy is the Group’s Competence center for the design, production and delivery of Navigation Aids products and Competence Centre for the delivery of non-Radar Surveillance Products.
We are looking for a proactive and detail-oriented **Junior Customer Service Intern** to join our Spares & Repairs Team, focusing on spare parts and repair services. In this role, you will assist customers with inquiries related to spare parts availability, repair processes, order status, and more. This position offers an excellent opportunity for someone eager to grow within a technical customer service environment, with room for career development and process improvement contributions.
**Key Responsibilities**:
- Serve as the first point of contact for customers needing assistance with spare parts or repair services;
- Handle customer inquiries, and process customer orders, returns, and repair requests with accuracy and efficiency;
- Support the manager in developing and implementing process improvements to enhance service efficiency and customer satisfaction;
- Provide product-specific support, including part identification and availability checks;
- Coordinate with internal teams (inventory, warehouse, technical support) to ensure timely service delivery;
- Track and communicate repair progress or part shipment updates to customers Log and manage customer interactions and follow-up actions using CRM; systems Escalate complex issues or technical queries to the appropriate team
- Maintain a high level of product knowledge related to parts and repair procedures.
**Requirements**:
- Strong communication and problem-solving skills;
- A structured and organized mindset with the ability to follow processes and maintain accurate records;
- A strong sense of accountability and ownership over tasks and customer interactions;
- A customer-first mindset with the ability to remain calm and helpful under pressure;
- Ability to interpret part numbers, technical manuals, or diagrams (training will be provided);
- English is a must, written and spoken;
- Basic knowledge of inventory, repair tracking, or order processing systems (e.g., ERP, CRM);
- Understanding of spare parts catalogs, warranty claims, and repair ticketing systems;
- Experience in industries such as automotive, machinery, electronics, or industrial equipment;
- Basic understanding of mechanical or electronic components;
- Basic understanding of supply chain processes, including logistics, inventory management, and order fulfillment.
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