General Manager Italy

C.H. Robinson is currently seeking a General Manager for our Assago office.

As General Manager, you will be responsible for managing Country P&L and budget, overseeing Talent Development, Commercial Growth, Product Development, Financial Management, and Operational Excellence across our operations in Italy, managing locations in Assago, Turin, and Vicenza. You will report to the Regional Director.

In this role, you will lead and coordinate sales and operations to achieve key business and financial objectives, ensuring alignment with the company's vision and strategic goals. You will also be tasked with developing and executing business plans that drive quality, growth, and operational efficiency.

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:

- Manage monthly and yearly P&L and plan yearly budget.
- Set, articulate, and lead branches vision and direction
- Design, implement, and review organizational structure to drive business objectives, efficiency and growth, including role definition, resource and headcount alignment, and adjustment/re-alignment as necessary
- Establish annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
- Manage the financial performance at a country level based upon their adjusted gross profit and complexity of operations
- Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
- Oversee expense management, including personnel-related costs and general administrative expenses
- Communicate strategic plan, financial results, team/office performance metrics, and adjustments to strategy to employees on a regular basis
- Seek opportunities to strengthen and maintain existing relationships with strategic customers. Analyze a defined set of customers’ businesses to identify strategic opportunities, manage challenges, and provide guidance to sales, account management, and operations teams
- Drives best practices in sales and account management by leveraging and reinforcing C.H. Robinson’s tools and strategies to facilitate more strategic selling and account relationships by focusing on customer motivations and their desired outcomes
- Review employee engagement measures and implement action plans to improve culture, engagement, and collaboration
- Partner with legal and local counsel to oversee contract management, negotiate, understand, and discuss contracts with customers/carriers (as required)
- Ensure self and team acts with the highest ethical standards by setting and communicating expectations, adhering to internal trading policies to increase quality, service, and velocity
- Cascade communications to employees across multiple locations as appropriate, including information on organizational or divisional initiatives, announcements, etc.

**QUALIFICATIONS**

Required:

- University/Bachelor’s degree from an accredited college or university
- Minimum 7 years of people management experience within the industry
- Ability to travel up to 50% (domestically)
- Strong communication skills in Italian and English
- Proven experience of P&L management and budget planning

Preferred:

- Strong knowledge of C.H. Robinson’s carrier, commercial-facing and/or customer-facing business, including a solid understanding of C.H. Robinson carrier focused analytics
- Experience managing financials for a business segment
- Ability to understand and communicate financial metrics, including P&L
- Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
- Broad market and industry knowledge, and vertical expertise
- Experience managing cross-functional projects
- Proficiency presenting to both internal and external audiences in both Italian and English
- Demonstrated negotiation, collaboration, and influencing skills
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment

**WHAT WE OFFER**:

- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Modern office location with convenient access
- Fun activities and various events to foster team spirit
- Comprehensive benefits: competitive salary and performance-based bonuses, meal voucher, company car, life insurance, WFH allowance, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics pr