IT Service Desk Analyst

6 giorni fa

Napoli, Italia SAIC A tempo pieno

Job ID: 2315602

**Location**:NAPLES, Compania, IT

**Date Posted**:2025-02-18

**Category**:Information Technology

**Subcategory**:Computer Operator

**Schedule**:Full-time

**Shift**:Rotating

**Travel**:Yes, 10 % of the Time

**Minimum Clearance Required**:Interim Secret

**Clearance Level Must Be Able to Obtain**:Secret

**Potential for Remote Work**:
**Description**

SAIC is seeking an **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) located in Naples, Italy.

**NOTE**:
This is a rotating-shift 24/7 operations in a call center environment. Weekends and Holiday possible based on client needs.

Must be able to work an 8 hour shift within the 1st 2nd and/or 3rd shift options. Shift option times vary.

**Responsibilities**:

- Assists end-users/customers in resolving their IT issues accurately and promptly.
- Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests.
- Interacts with the end-user to resolve the user's technical issues.
- Troubleshoot network connectivity issues, working with remote employees on a corporate network.
- Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
- May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own.
- Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem.
- Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs.
- Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.

**Qualifications**

**Required Education**:

- Associate's degree in a related field plus 1 year of experience; a major certification in a related field plus 2years of experience; high school diploma plus 2 years of experience.

**Required Experience**:

- Ability to learn customer support processes and techniques.
- Ability to work well with all teammates and multi-task in a fast-paced environment.
- Outstanding analytical, problem solving skills, and excellent customer service.
- Excellent Interpersonal, written, and oral communication skills.

**Required Certifications**:

- CompTIA Security+, plus at least one of the following:

- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Azure Administrator Associate

**Required Clearance**:

- Active Secret clearance

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

  • IT Service Desk Analyst

    2 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2414836 **Location**:NAPLES, Compania, IT **Date Posted**:2024-11-18 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Rotating **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Secret **Clearance Level Must Be Able to Obtain**:None **Potential for Remote...

  • Global Service Desk Lead For Navy It

    3 giorni fa

    Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager.This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements.Candidates should have a Bachelor's or Master's degree with relevant experience,...

  • Global Service Desk Lead for Navy IT

    4 giorni fa

    Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager. This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements. Candidates should have a Bachelor's or Master's degree with relevant...

  • Global Service Desk Lead for Navy IT

    2 giorni fa

    Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager. This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements. Candidates should have a Bachelor's or Master's degree with relevant...

  • Enterprise Service Desk Manager

    4 giorni fa

    napoli, Italia Leidos A tempo pieno

    Description More About the Role: The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Manager to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in Naples, Italy. NGEN-R SMIT is the largest IT services program for the...

  • Service Desk Supervisor

    2 settimane fa

    Napoli, Italia SAIC A tempo pieno

    Job ID: 2510901 **Location**:NAPLES, Compania, IT **Date Posted**:2025-10-20 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Day Job **Travel**:No **Minimum Clearance Required**:Secret **Clearance Level Must Be Able to Obtain**:None **Potential for Remote Work**:No **Description** SAIC is...

  • IT Service Manager

    2 settimane fa

    Napoli, Italia Spring Italy A tempo pieno

    **Client Description**: For an Italian global cruise line we are looking for an IT Service Manager. **Responsibilities**: Key Responsibilities - Leading and guiding IT Service Management and IT Service Desk, transforming and developing IT Service Management unit - Developing and implementing service standards, transition to operations, procedures and...

  • Global Service Desk Lead for Navy IT

    3 giorni fa

    Casalnuovo di Napoli, Italia Leidos A tempo pieno

    A leading technology and engineering firm located in Naples, Italy, is seeking an Enterprise Service Desk Manager. This role involves managing daily operations of the service desk, developing metrics for performance tracking, and ensuring compliance with service level agreements. Candidates should have a Bachelor's or Master's degree with relevant...

  • Service Desk Specialist

    4 settimane fa

    Napoli, Italia R-Store S.p.A. A tempo pieno

    R-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business, Education e Pubblica Amministrazione . Offerta di Lavoro: Service Desk Specialist Per la sede di Napoli, cerchiamo un Service Desk Specialist che si occuperà di: Accogliere i clienti al Service Desk Gestire le code dei...

  • Service Desk Specialist

    2 settimane fa

    Napoli, Italia R-Store S.p.A. A tempo pieno

    R-Store spa è un rivenditore Apple leader che sviluppa e commercializza hardware, software e servizi per la clientela Consumer, Business, Education e Pubblica Amministrazione . Offerta di Lavoro: Service Desk Specialist Per la sede di Napoli, cerchiamo un Service Desk Specialist che si occuperà di: Accogliere i clienti al Service Desk Gestire le code dei...