Logistic Service Specialist

The Company

The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
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The Position

Logistic Service Specialist

Job Summary

JOB SUMMARY/PURPOSE
- Optimise the delivery lead-time, transport costs and the Quality service focusing on customer satisfaction.
- Confirm availability of goods to the customers, discussing availability and collection data with the Production plant responsible.
- Manage relationships with carriers and forwarders, confirming dates, checking invoices, claims and export documents.

JOB SCOPE/DIMENSIONS
- Contribute to the On Time In Full (OTIF) and customer satisfaction indicators
- Contribute to the claims KPIs
- Responsible for maintaining a safe personal environment and acting safely at all times.
- Fully supports the location health, safety and environmental (EHS) programs by participating in their implementation, maintenance, enforcement and compliance with the company's programs.
- To support all STEP initiatives (Saving Together through Excellence in Purchasing) and participate actively in all requested projects.

KEY TASKS AND RESPONSIBILITIES
- Confirm sales orders to customers after planning discussion.
- Assure suppliers booking transport through TMS (Transwide), issue Delivery Notes and all related documents.
- Manage the customers urgent deliveries.
- Manage customer complaints in case root cause analysis impacts Supply Chain.
- Keep a closer relation with Customer Service to permit customers to receive all information related to the goods status.
- Send the purchase orders to suppliers, follow up these orders confirmations and also ETAs requested vs ETAs confirmed.
- Control suppliers deliveries conformity, costs generated by non-conformities (quality, delay) and that these costs are re-invoiced.
- Anticipate the delivery delay from suppliers and manage emergencies
- Forward all necessary documents to the logistics service providers
- Send input documents to the accounting department for invoices reconciliation
- Manage supplier complaints
- Ensure delivery and stock data reliability in software.
- Provide loaders short term and midterm information of daily collections.
- Follow up and monitor Supply Chain KPIs related with the function.

JOB SPECIFICATIONS
- Minimum 5 years of experience in a similar function
- Minimum SAP Advanced user, preferably Hana version.
- Bachelor or Master in international Business, Logistics and Supply Chain Management is a plus.
- Strong background in all kinds of transport and export documents. Background as a customs agency or forwarder officer is an added value.
- Strong interpersonal skills to collaborate with several stakeholders, Sales, Customer services, Plant staff, Finance staff and forwarders / carriers representatives.
- Leadership. Able to coordinate small projects.
- Speak English and Italian.

Position Type

Full time

and

Permanent
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- IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws._