Customer Relations Specialist

2 settimane fa

Seriate, Italia Serioplast A tempo pieno

**CUSTOMER RELATIONS SPECIALIST**
The Customer Relations Specialist reports to the Customer Relations Manager. The purpose of this position is to ensure sales contract conditions are respected and prices are coherent with production structure costs in order to maintain marginality, in accordance with company standards and procedures.

*
Main Tasks and Responsibilities: *
- Handles simple quotations (e.g., new packaging, new master, freight, samples, etc.), which don’t require the purchase of Capex with the Key Account Executive’s approval
- Performs condition analyses and simulations in order to issue more complex quotations and optimize prices, which are then discussed by the Key Account Executive
- Is in charge of updating price lists periodically in all their components (resins, masterbatch, pack & freight, Forex, etc.)
- Uploads price lists and sales orders in SAP
- Collects information on cost increase (raw materials, energy, human resources, etc.) to consider possible price reviews
- Is a contact person for the Customer for ordinary activities
- Supervises product and packaging changes and ensure consistency with sales conditions
- Carries out periodical analysis on rebates vs sales, sold volumes vs planned ones, depreciations, coverage of investments, etc.
- Elaborates, analyses, represents and/or monitors relevant KPIs to maximize sales margins: (sold volumes vs. planned ones, master use, material yield, packaging rotation, number of mould and color changes, safety stock, obsolescence, forex, end-of-line, non-conformity, inflation, etc.).
- Collaborates with Key Account teams to draft commercial budgets and analyses the order history to guarantee accurate forecast
- Keeps in contact with Plants to get feedback on production trends and make forecasts
- Supervises changes to product and packaging to ensure consistency with sales terms
- Takes part along with the Key Accountant in brainstorming with Clients to find cost saving opportunities
*
Technical Skills*:

- Good knowledge of the FMCG sector
- Good knowledge of the supply chain process
- Good knowledge of business economics
- Good applied knowledge of an ERP system (preferably SAP)
- Excellent knowledge of English
*
Personal Skills: *

*
Accountability. Accept responsibility for your actions. Be accountable for your results. Take ownership of your mistakes.
- Problem solving. Be analytic. Be frugal and avoid sophistication to get the job done without compromising on quality.
- Be resilient and put passion in what you do. Patience, tenacity and hard work allow you to reach your goals and positively respond to challenges. Never give up.
- Team Play. Build trust in your relationships and contribute to making the work environment positive and stable.
*
Education and Experience: *
- Associate’s or bachelor’s degree or equivalent experience
- Minimum 3 years’ experience working in the Sales Office of a manufacturing company

  • Monitoring Systems Specialist

    6 giorni fa

    seriate, Italia Cesi Group A tempo pieno

    Monitoring Systems Specialist at ISMES S.p.A.Location: Seriate | Job Type: Full-time (38 hrs / w) | Salary range: (€)Your next adventure starts here!At ISMES S.p.A. we're always on the lookout for passionate and driven professionals to join our team! Whether you're an experienced expert or someone bringing a fresh perspective, here you'll have the space to...

  • Monitoring Systems Specialist

    1 settimana fa

    Seriate, Lombardia, Italia KEMA-Powertest A tempo pieno

    Italy, Lombardy, Seriate, Engineering, EngineeringWork location:Italy, Lombardy, SeriateSector:EngineeringRole:EngineeringBranch:ISMES SpA a CESI CompanyDate of last update:21/10/2025JOB DESCRIPTIONJob descriptionMonitoring Systems Specialist at ISMES S.p.A.Location: Seriate | Job Type: Full-time (38 hrs/w) | Salary range: [€]Your next adventure starts...

  • IT Support Specialist

    4 giorni fa

    Seriate, Italia Serioplast Global Services S.p.a. Socio Unico A tempo pieno

    Serioplast is looking for an **IT Support Specialist**for its headquarters in Seriate, Bergamo. **WHO IS SERIOPLAST?** Serioplast is one of the world’s leading manufacturers of high-quality rigid plastic packaging for FMCG players in the Home Care & Laundry, Food & Beverage, Personal Care, and Pharma markets. Operating 33 production plants across 16...

  • Monitoring Systems Specialist ISMES

    2 settimane fa

    Seriate, Italia CESI SpA A tempo pieno

    Monitoring Systems Specialist at ISMES S.p.A. Join to apply for the Monitoring Systems Specialist ISMES role at CESI SpA . Location: Seriate. Job type: Full-time (38 hrs/w). Salary range: (€). Your next adventure starts here! At ISMES S.p.A. we’re always on the lookout for passionate and driven professionals to join our team. Whether you’re an...

  • Monitoring Systems Specialist

    4 settimane fa

    Seriate, Italia Cesi Group A tempo pieno

    Monitoring Systems Specialist at ISMES S.p.A. Location: Seriate | Job Type: Full-time (38 hrs / w) | Salary range: (€) Your next adventure starts here! At ISMES S.p.A. we're always on the lookout for passionate and driven professionals to join our team! Whether you're an experienced expert or someone bringing a fresh perspective, here you'll have the space...

  • Monitoring Systems Specialist

    10 ore fa

    Seriate, Italia Cesi Group A tempo pieno

    Job description Monitoring Systems Specialist at ISMES S.p.A. Location : Seriate | Job Type : Full-time (38 hrs/w) | Salary range : (€) Your next adventure starts here! At ISMES S.p.A. we're always on the lookout for passionate and driven professionals to join our team! Whether you're an experienced expert or someone bringing a fresh perspective, here...

  • Monitoring Systems Specialist

    2 settimane fa

    Seriate, Italia Altro A tempo pieno

    OverviewMonitoring Systems Specialist (ISMES)atCESI SpAis a full-time role based in Seriate. This position involves planning, design, installation, testing, and maintenance of monitoring systems for structures and infrastructures, with a focus on safety and territory protection. What You Will DoInstallation, testing and maintenance of automatic monitoring...

  • Information Technology Support Specialist

    15 ore fa

    Seriate, Italia Serioplast SpA A tempo pieno

    Serioplast is looking for an **IT Support Specialist**for its headquarters in Seriate, Bergamo. **WHO IS SERIOPLAST?** Serioplast is one of the world’s leading manufacturers of high-quality rigid plastic packaging for FMCG players in the Home Care & Laundry, Food & Beverage, Personal Care, and Pharma markets. Operating 33 production plants across 16...

  • Monitoring Systems Specialist

    3 settimane fa

    Seriate, Italia CESI SpA A tempo pieno

    Overview Monitoring Systems Specialist (ISMES) at CESI SpA is a full-time role based in Seriate. This position involves planning, design, installation, testing, and maintenance of monitoring systems for structures and infrastructures, with a focus on safety and territory protection. What You Will Do Installation, testing and maintenance of automatic...

  • Quality Control Specialist

    12 ore fa

    Seriate, Italia Serioplast A tempo pieno

    We’re asking for a Quality Control Specialist to join our team at Serioplast’s Global Headquarters in Seriate (BG). This is an exciting chance to work in a fast‑paced, international environment where quality is at the core of everything we do.What You Will DoPartner with the Validation & Product Quality Manager to keep quality control methods and...