Service Coordinator

Job Title: Service Coordinator

Work agreement: permanent full time according to the NCBA Industria metalmeccanica ed installazioni di impianti

Benefit: ticket restaurant, life insurance policy, smart working, welfare benefit, employee assistance program

Key Responsibilities:
Customer Communication: Act as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests. Service Scheduling: Coordinate and schedule service appointments, ensuring timely allocation of resources and adherence to service timelines. Documentation Management: Maintain accurate records of service activities, including service requests, work orders, and client communications, to facilitate smooth workflow and accountability. Quality Assurance: Conduct follow-up calls or surveys to ensure customer satisfaction, address any concerns, and identify opportunities for improvement in service delivery. Administrative Support: Provide administrative assistance to the service team, including data entry, report generation, and coordination of meetings or training sessions.

Job Requirements:
Education: Bachelor’s degree in mechanical or naval Experience: Internships or coursework related to customer service or project coordination is a plus Communication Skills: Good verbal and written communication skills (Italian and English language) are essential for interacting with customers and internal teams effectively. Organizational Skills: Strong organizational abilities to manage multiple tasks simultaneously, prioritize workloads, and meet deadlines. Attention to Detail: Meticulous attention to detail to ensure accuracy in documentation and service scheduling. Problem-Solving Skills: Ability to quickly identify and address issues as they arise, demonstrating resourcefulness and critical thinking. Technical Proficiency: Basic proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software is desirable.

Desired Skills:
Customer Focus: A customer-centric approach with a commitment to providing exceptional service and building positive client relationships. Team Collaboration: Ability to work collaboratively with cross-functional teams, including service technicians, sales representatives, and administrative staff. Adaptability: Flexibility to adapt to changing priorities and unforeseen challenges in a fast-paced service environment. Time Management: Strong time management skills to efficiently prioritize tasks and allocate resources according to service demands. Conflict Resolution: Aptitude for resolving conflicts diplomatically and finding mutually beneficial solutions. Continuous Learning: Eagerness to learn and develop new skills, staying updated on industry trends and best practices in service coordination.

Work Environment: The work environment for a Service Coordinator typically involves a combination of office-based tasks and interactions with customers and service teams. It may require occasional travel to customer sites or attendance at service-related events. The atmosphere is dynamic with a focus on delivering high-quality service while maintaining professionalism and customer satisfaction.


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