Hotel Manager Assistant

2 giorni fa

Milano, Italia Zanzibar Pearl A tempo pieno

Reports To: General Manager / Directors

About Us

Zanzibar pearl is a boutique hotel located in the heart of Zanzibar, known for its warm Swahili hospitality, stunning surroundings, and exceptional guest experiences. We are committed to offering our guests a unique stay marked by comfort, culture, and personalized service.

We are currently seeking a dynamic and experienced Hotel Assistant Manager to support our operations focusing on daily operations, rooms division, and guest relations. This role is key to ensuring our guests receive seamless and memorable service throughout their stay.

Key ResponsibilitiesOperations Management
- Assist the Hotel Manager in overseeing daily hotel operations to ensure smooth, efficient, and profitable performance.
- Coordinate between departments (front office, housekeeping, F&B, maintenance) to maintain operational excellence.
- Monitor inventory levels, ensure compliance with safety and hygiene standards, and assist with staff scheduling.
- Act as a decision-maker in the absence of the General Manager.

Rooms Division
- Supervise and support the front office and housekeeping teams.
- Monitor room occupancy and revenue strategies in coordination with the reservations team.
- Ensure that rooms are maintained to the highest standards and ready for guest arrivals.
- Review guest feedback and implement improvements in room and service quality.

Guest Relations
- Serve as a key point of contact for guests welcoming, VIPs, resolving issues, and handling special requests.
- Foster a guest-focused culture among staff and lead by example in delivering outstanding service.
- Monitor guest satisfaction levels and work proactively to enhance the guest experience.
- Maintain strong communication with guests from pre-arrival through post-departure.

**Requirements**:

- Minimum 3 years of experience in hotel operations or hospitality management, preferably in a resort or boutique hotel setting.
- Strong understanding of front office operations, housekeeping, and guest service procedures.
- Excellent leadership, communication, and problem-solving skills.
- Proficient in hotel management systems and MS Office Suite.
- Fluent in English; Swahili or additional languages (e.g., French, Italian, German) are a plus.
- Ability to work flexible hours including weekends and holidays.
- Hospitality management diploma or degree preferred.

What We Offer
- Competitive local salary and performance-based incentives.
- On-site accommodation
- Daily staff meals.
- Professional development and career growth opportunities.
- A supportive, team-oriented work environment in a beautiful island setting.

Pay: €800.00 - €1,100.00 per month

**Language**:

- english (required)
- french (preferred)
- italian (required)
- german (preferred)

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