Night Auditor
1 settimana fa
Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world.
**Duties and responsibilities**:
- Offer a warm, sincere and personalized interaction to all guests.
- Be proactive and anticipate the complete requirements to make the experience a success, acting as a reference when guests ask for assistance during the night.
- Ensure safety of all guests and colleagues during the night, acting as leader of the Emergency Response Team and be fully trained for general emergency scenarios.
- Be present at the Front Office during the night shift and coordinate the operation in collaboration with other departments.
- Be able to regularly perform duties of all functions within the Front Office such as check-in, check-out, credit card payments, walk-in and complaint handling.
- Be knowledgeable of all in-house, remaining arrivals and early departures, as well as daily events in the hotel.
- Act as a support to the Concierge Team during the night in case of special requests.
- Arrange transportations, amenities and package delivery during the night shift.
- Communicate all important details and facts happened during the night to management and colleagues.
- Maintain a clean, neat and organized desk and back office.
- Other activities as deemed appropriate by management.
**Requirements**:
- Minimum two-years experience as a Front Desk Agent in a luxury environment, preferably covering Night Shifts.
- Able to multi-task also in complex situations, remaining calm and efficient.
- Strong verbal and written communication skills.
- Full proficiency in English and Italian; an additional language is preferred.
- Must be professional and possess excellent standing, organization and effective time-management skills.
- Must be able to work with flexible schedules (especially during the night) and working hours and on weekends/holidays.
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