Dealer Parts Support Agent

2 giorni fa

Modena, Italia Case New Holland Industrial A tempo pieno

COMPANY PROFILE:
WHO WE ARE LOOKING FOR:
Dealer parts support agent for CEE Markets is responsible for responding to Dealers needs through processing from order to delivery (depending on incoterms) to the Dealer.

YOUR KEY RESPONSIBILITIES:

- Managing a portfolio of Dealers and Dealer satisfaction to improve the sales of CNH.
- Guarantor of branding and sustainability of the relationship with the Client.
- Process, clients track orders, obtain timely and pro-actively seek the urgent missing parts.
- Track Shipments
- Process and track returns and claims.
- Train Client on CNH systems.
- Support the Client for all logistics matters.

YOUR KEY COMPETENCES AND QUALIFICATIONS:

- Knowledge of Microsoft Office
- Fluency in English (read, written, spoken)
- The ability to identify customer needs
- Knowledge of products
- Master software and databases CNH
- Knowledge of networks
- Proactiveness
- Management of Priorities
- Sense of relationships, teamwork
- Active Listening
- Finding information and solutions
- Flexibility and versatility.

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